AM Collections

We are actively hiring for AM Collections - Thane!!!
Job Title: Assistant Manager - Collections
Location: Thane
Qualification: Graduate in any discipline
Salary: Up to [8 LPA] Max
Shifts: General Shifts (Day Shift)
[6 days working with 1 week off]
Immediate Joiners Preferred
Key Roles & Responsibilities:
Team & Operations Management:
- Manage end-to-end collection operations - Pre-due, Early Bucket (0-90 DPD), Late Bucket (90+ DPD)
- Manage a team of Team Leaders and Collection Executives (Volume team)
- Drive daily/weekly/monthly collection targets, recovery rates and roll-forward rates
- Conduct daily huddles, performance reviews, and shift briefings
- Ensure 100% staffing, shrinkage & attrition control for volume hiring
Performance & Client Management:
- Track KPIs: Collection Efficiency, PTP Conversion, RPC, Right Party Connect, AHT, Quality Score
- Prepare and present MIS, Dashboards, and DRR (Daily Review Report) to Senior Management & Client
- Handle client calls, audits and ensure adherence to client SOPs
- Identify process gaps and drive continuous improvement initiatives
Compliance & Quality:
- Ensure 100% compliance with collection policies, DRA certification, and regulatory guidelines (RBI, FDCPA for US)
- Monitor call quality, ensure zero tolerance for misconduct, abusive language
- Drive refresher trainings on collection scripts, negotiation skills and compliance.
Desired Candidate Profile:
- 4+ years of experience in BPO Collections (International / Domestic)
- Minimum 1.5+ years' experience as AM / Sr. Team Lead handling 50+ FTE
- Strong knowledge of Dialer (Ameyo, Avaya, Five9), CRM and Collections Tools
- Excellent people management, client handling and negotiation skills
- Must have handled volume team & attrition management.
Interested candidates can connect with-
Simran (HR)- 9137514621
OR can share resume on simran.rana1@teleperformancedibs.com

Work arrangement
No