Associate Process Manager

Specialism – Reference Data
Job Location - Coimbatore
As part of our Reference Data leadership team, you will be working with our client partners to improve processes and controls that build capacity and scale. Your role will contribute to analyse complex problems and come up with lateral solutions using tools like Bloomberg, Reuters etc. To classify and categorize data, identify security pricing, capture data which is required and used while making a trade.
The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.
The ideal candidate should possess strong business understanding of finance industry with special focus on Data Management, Operational Security Pricing, Data Quality Management. He/She should be good with numbers and ability to derive information from data with excellent multi-tasking and creative problem solving. He/She should have strong capabilities in PowerPoint, MS Word and MS Excel and should be able to build domain expertise and lead from the front with the ability to work under pressure, handle multiple priorities and work as part of the team.
Reference Data- Associate Process Manager- Responsibilities
Review and analyse trade data between risk and finance systems
Check for completeness, accuracy and consistency to identify the set of genuine breaks
Investigate the genuine breaks for root cause and facilitate resolution and decision support, wherever necessary
Provide support on the change and new business requests received from various RFDAR/non-RFDAR teams by assessing the business requirements, performing testing, providing SME support
Apply data normalization methods such as filtering, standardization, enrichment, aggregation
Lead discussions with the internal teams to highlight breaks
Lead and take appropriate action post liaising with the respective stakeholder
Create reports / metrics / analysis to cover the Daily / Weekly / Monthly requests
Mailbox Management / Queue Management
Build domain expertise and lead from the front.
Independently handle clients and client calls– establish self as a valued partner.
Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Minimum Qualifications-
Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
3 to 10 years of experience in handling team of minimum 10 members and has good experience and knowledge of Data Management, Security Pricing, and Quality Management.
Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope
Knowledge of / prior experience with offshoring processes and methodologies highly preferred
Seeking a challenging new position in a dynamic high growth company and industry.
Should be good with logical and quantitative abilities.
Preferred Qualifications-
Ability to manage and complete specific tasks with minimal direction
Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes
Willingness to continuously learn, upgrade skills and stay relevant to business demands
Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.
eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand.
For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

Work arrangement
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