Linux Engineer (24*7 Operations)

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Role Summary
We are looking for a Linux Engineer to support our 24/7 Operations environment on a rotational shift basis. You will be responsible for monitoring and supporting Linux-based production systems, responding to alerts and incidents, troubleshooting infrastructure issues, and ensuring services remain stable and available.
You will work closely with Shift Leads, senior engineers, application teams, network teams, database teams, and other support functions to resolve incidents within SLA and maintain reliable production services.
Key Responsibilities:
Linux Operations
Provide L1/L2 support for Linux servers including RHEL, CentOS, Ubuntu and Amazon Linux
Troubleshoot CPU, memory, disk space, disk I/O, system load, network connectivity and service-related issues
Manage Linux users, groups, permissions, file systems and access
Monitor and manage services using systemd/systemctl
Perform filesystem and LVM administration, including monitoring capacity and supporting filesystem extensions
Troubleshoot networking issues involving DNS, TCP/IP, routing, ports, firewalls and SSH connectivity
Analyse system and application logs to identify errors and service failures
Manage cron jobs and scheduled operational tasks
Support package updates, patching, server reboots and routine maintenance activities
Perform approved production changes following change management procedures
Monitoring and Incident Management
Monitor infrastructure and application alerts using tools such as CloudWatch, Prometheus/Grafana or Datadog
Respond to alerts and incidents promptly and perform initial troubleshooting
Identify recurring or false-positive alerts and raise recommendations for alert tuning
Create, update and manage incidents through the appropriate ticketing system
Work on incidents based on priority, business impact and SLA
Escalate complex or critical issues to Shift Leads, L3 support, engineering or relevant resolver teams
Participate in major incident and bridge calls when required
Provide clear technical findings and regular updates during ongoing incidents
Ensure incidents are properly documented before resolution and closure
Operational Checks
Perform scheduled health checks for Linux servers and production services
Validate CPU, memory, filesystem, network and critical process/service status
Monitor backups, scheduled jobs and other operational activities where applicable
Perform pre-change and post-change validation
Carry out application and infrastructure connectivity checks following approved runbooks
Ensure outstanding alerts, incidents and operational risks are clearly communicated during shift handovers
Scripting and Automation
Write and maintain Bash scripts for routine administration and monitoring activities
Use Python where appropriate for operational automation
Identify repetitive manual tasks that can be automated
Support improvements to monitoring and operational scripts
Follow scripting, testing and change control standards before implementing automation in production
Documentation and Knowledge Management
Create and maintain operational runbooks, SOPs and troubleshooting guides
Document troubleshooting steps and resolutions for recurring incidents
Update knowledge base articles when new issues or solutions are identified
Ensure accurate documentation of incidents, changes and operational activities
Share technical knowledge with other Operations team members
Shift Operations
Work as part of a 24/7 rotational shift team, including nights, weekends and public holidays
Take ownership of assigned incidents, service requests, alerts and operational tasks
Follow structured shift handover procedures
Clearly communicate open issues, pending actions, planned changes and risks to the incoming shift
Escalate critical issues to the Shift Lead without unnecessary delay
Support priority incidents until resolution or successful handover
Process and Compliance
Follow ITIL practices for incident, problem and change management
Follow approved change procedures for production activities
Comply with security, access management and infrastructure standards
Ensure privileged access and administrative activities follow organisational policies
Participate in root cause analysis and post-incident reviews where required
Identify opportunities to improve system reliability and reduce operational workload
Required Skills and Experience:
4+ years of experience in Linux administration, infrastructure operations, NOC or production support
Experience supporting systems in a 24/7 production environment
Strong hands-on Linux administration experience
Good knowledge of RHEL, CentOS, Ubuntu and/or Amazon Linux
Strong understanding of Linux command-line troubleshooting
Experience with Linux file systems and LVM
Good understanding of TCP/IP, DNS, SSH, routing, ports and firewall concepts
Experience managing systemd services, processes, users, groups and permissions
Strong log analysis and troubleshooting skills
Experience monitoring CPU, memory, disk, system load and network performance
Experience with monitoring tools such as CloudWatch, Nagios, Zabbix, Prometheus/Grafana or Datadog
Experience using ticketing/service management platforms such as ServiceNow or Jira Service Management
Working knowledge of ITIL incident, problem and change management
Bash scripting skills; Python scripting knowledge is desirable
Experience supporting patching, maintenance and production changes
Ability to troubleshoot incidents calmly and methodically under pressure
Good written and verbal communication skills
Ability to provide clear technical updates and shift handovers
Willingness to work rotational shifts, including nights, weekends and public holidays
Desirable Skills
AWS or other cloud infrastructure experience
Experience with VMware or Nutanix environments
Knowledge of Ansible or other configuration/automation tools
Familiarity with Git and source control
Basic database and SQL troubleshooting knowledge
Experience with backup and recovery operations
Understanding of high-availability and disaster recovery environments
Relevant Linux certification such as RHCSA/RHCE or equivalent
Why join us?
We’re on a journey to become market leaders in our space - and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles - not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you

Work arrangement
Hybrid