First Party Collections

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Start your career as a First Party Collections Agent in Maumee, OH with AllianceOne, a Teleperformance company and global leader in customer experience.
In this role, you will work directly with customers to resolve past due accounts while delivering a professional and respectful experience. This is a great opportunity to build a long-term career in a stable, performance-driven environment.
Schedule and Training
Training Schedule: Monday to Friday, 10:00 AM to 7:00 PM
Hours of Operation: Monday to Friday 10:00 AM to 7:00 PM
Pay and Benefits
We offer competitive pay and a comprehensive benefits package:
$17.00 per hour
Medical, dental, and vision insurance
401(k) with company match after 90 days
Paid time off
HSA and FSA options
Employee Assistance Program
Career growth opportunities within Teleperformance
Work Location
This is an onsite role based in:
1684 Woodlands Drive, Maumee, OH 43537
What You Will Do
As a First Party Collections Agent, you will:
Manage inbound and outbound calls to collect on past due consumer and commercial accounts
Work with customers to resolve balances on credit cards and loan accounts
Maintain compliance while delivering a professional and empathetic experience
Meet performance goals for quality, productivity, and adherence
Handle a daily caseload and prioritize tasks effectively
What You Bring
To be successful in this First Party Collections role in Maumee, OH, you should have:
Strong verbal and written communication skills
Ability to handle sensitive conversations with professionalism and empathy
Problem-solving and decision-making skills
Ability to multitask in a fast-paced, structured environment
Strong attention to detail and organizational skills
Self-motivated mindset with the ability to work independently and as part of a team
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.
Questions?
Please review our privacy notice available at the following www.allianceoneinc.com/careers
For additional information on AllianceOne visit our website at www.allianceoneinc.com