Audio Visual Support Engineer

Responsible for the implementation of support across our portfolio, and that the requirements of the SLAs are being satisfied in reporting to the Service Manager. Respond to customer needs in both proactive and reactive response. Assist with all support agreements and highlight potential risks. Expected to have sufficient technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions.
Main Duties & Responsibilities
Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in the UK
Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high-pressure situations with our clients.
Assisting the Installation Team new installations of Audio Visual and Video Conferencing solutions for customers between reactive service calls.
Accurate completion of field service records and paperwork for customer service visits, to be returned in a timely fashion.
Proactively building close working relationships with the customer portfolio.
Identifying further sales opportunities with existing customers and ensure these opportunities are recorded and delivered to the appropriate internal teams.
Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.
Any other duties required for the role.
Job Requirements
Be articulate, driven, positive with a can do will do attitude
Excellent verbal and written communication skills
Comfortable working in an autonomous environment
Experience in installing and supporting Audio Visual and Video Conferencing solutions
Ability to safely and successfully perform the essential job functions consistent with the Company’s policies and ISO standards as well as those set externally for our industry.
At least 3 years’ relevant experience
Trustworthiness and honesty
Ability to work under pressure
Flexible approach to working hours
AMX/Crestron hardware/Software knowledge to a level where code can be uploaded/faults identified
Knowledge of basic configurations of Cisco codecs
Basic IT Network Knowledge
Experience maintaining and troubleshooting Polycom Codec and Sound structure equipment
Required Skills & Experience
Microsoft Office Suite experience
Must be able to talk, listen and speak clearly on telephone
Availability in response to needs of the customer for installation, maintenance and equipment malfunctions
Must have knowledge up to commissioning level
Technical, analytical, interpersonal and organisation skills

Work arrangement
Yes