Senior RCM Implementation Project Manager

Join the Team Modernizing Medicine
At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
A Culture of Excellence
When You Join ModMed, You’re Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes
Consistently ranked as a Top Place to Work
2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Ready to modernize medicine with us?
Job Description Summary:
The Senior RCM Implementation Project Manager will lead clients through a process to discover, understand, and document business requirements. They will be responsible for the design, implementation, and management of the low-, mid-, and enterprise-complexity customer's project life cycles. This may also include governance, custom Project KPIs, and oversight of project Steering committee work. In alignment with our company culture, PM3 will be guided by our core values; be agile, pursue effectiveness and efficiency, earn trust, and champion innovation. This role will work closely with the Sales Organization, Training Services, Technology Services, and Operations teams to drive processes to meet and exceed our client’s expectations.
Role & Responsibilities
Works closely with Sales organization, Operations team, and healthcare facility clients, driving the transition from the sales process, through implementation, and into operational maintenance (75%).
Develops and implements projects, with a focus on delivering products or services from the design process to a finished state for internal or external customers.
Interfaces with all areas affected by the project which may include customers and various client services departments.
Oversees and coordinates all aspects of the project.
Plans and directs schedules of training.
Evaluates implementation issues and develops resolutions to meet productivity, quality, and client success.
Develops detailed work plans, schedules, project timelines, status reports, and executive steering meetings.
Serves as an escalation point for case-related issues across teams; develops and implements processes for mitigation of future issues and management of customer expectations.
Successfully transition to the client success team via knowledge transfer and sign-off.
Assist in the onboarding of new BOOST project managers (10%).
Continuous education courses on our product/business this includes but is not limited to MMU courses, BOOST Eats, product enhancement deployment, and BOOST workflows (10%).
Collaborate on team meetings and participate in SOP and internal workflow updates/revisions (5%).
Skills & Requirements
Bachelor's Degree Preferred; Field of Study: Healthcare Administration.
5+ years Project Management experience required (in healthcare setting strongly preferred).
5 years of Practice Management/Revenue Cycle Management implementations.
Business acumen; excellent communication; leadership; functional area expertise; relationship management.
Ability to quickly learn, analyze, understand, and convey complex information.
Strong knowledge in Internet software, medical billing software and the Microsoft Office Suite of products with an emphasis on Google platforms, such as Sheets, Docs, Gmail, Google Calendar, etc. (required).
Actively works to promote a positive work environment.
Competency in EHR, Practice Management Systems & Salesforce.
Travel up to 20%.
bold*ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
bold*PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

Work arrangement
Yes