Advisory Solution Consultant - Presales

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales through our partner ecosystem. You will guide revenue for ServiceNow with the support and partnership of Sales, Partner Ecosystem, Product Management, and the executive team. This is a technical consultant who can go wide and deep on discovery, solution positioning and demonstration while enabling and co-selling with partners during sales cycles.
About the Role :
The Solution Consultant will join the Partner Technical Acceleration Group as a technical consultant with the advanced ability to develop, position, and provide product-specific solutions in partnership with our channel/GSI ecosystem, while achieving quarterly and annual sales goals for an assigned territory through partner-led and partner-sourced deals.
Key Focus Areas
Driving pre-sales efforts for partner-led territory.
What you get to do in this role:
Partner with top-tier System Integrators to develop and position ServiceNow-powered transformation solutions
Support product sales as a technical and domain expert, partnering closely with assigned partners' pre-sales and delivery teams to extend their solution capability
Lead discovery workshops to determine customers' challenges and give product demonstrations jointly with partner teams, to align our solution with customer needs
Answer product feature and technical questions from partners, customers, channel partners, and ServiceNow colleagues
Enable and upskill partner solution consultants and architects through technical training, certification support, and hands-on labs and
Provide feedback to product management about product enhancements that can address customer and partner needs and provide additional value
Share and learn best practices and re-usable assets with other Solution Consultants and partner technical teams to enhance the quality and efficiency of joint delivery
Stay current on competitive analysis and market differentiation, and help partners position effectively against competitive alternatives
Support marketing events including executive briefings, conferences, user groups, trade shows, and partner enablement events
Act as a trusted technical advisor to partner account teams, supporting deal registration, solution scoping, and co-sell strategy
Support partner build activities on ServiceNow platform and lead solution architecture discussions as needed
Support and drive the partner GTM activities for a select few partners along with the partner manager
Provide thought leadership through workshops, technology days, white papers, and industry forums focused on AI transformation
Participate in executive briefings and business reviews with ServiceNow & partner leadership and their enterprise clients
Why Join This Team
Work with a spectacular team of seasoned professionals in a positive, inclusive, and highly collaborative environment
Work with the world's leading partner ecosystem on high-impact transformation initiatives
Practice true business value selling with a strong sales support framework
Design solutions that transform how enterprises operate – see your work make an impact
Work with the industry-leading ServiceNow platform and cutting-edge AI/automation technologies
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience
Proficiency with the ServiceNow platform or technical expertise with enterprise cloud software solutions for Global Business Services ( HR Shared Services)/ CRM
Experience working with System Integrators, consulting firms, or business process outsourcers
Excellent understanding of architectural principles for cloud-based platforms including multi- tenancy and automation
Bachelor's degree or higher in Business, IT, Engineering, or related field
Territory management skills, including pipeline building and working with Sales and Partner counterparts to guide execution excellence
Experience working in a channels role enabling or training partner technical teams (SIs, resellers, GSIs) on product positioning and delivery would be a plus
Willingness to travel up to 40%, including international travel (primarily India)
Key Competencies
Business Acumen: Deep understanding of how consulting firms, SIs create value; awareness of industry pressures and digital transformation drivers
Collaboration: Ability to work across teams in highly matrixed organizations spanning ServiceNow, partners, and enterprise clients
Influence: Navigate complex partner organizations, identify stakeholders and decision makers, build credibility and trust
Nimble Learning: Quickly grasp new transformation methodologies, and evolving ServiceNow capabilities
Execution Focus: Bias for action; address opportunities and challenges quickly with minimal supervision
Preferred Qualifications
Strong understanding of transformation drivers with ServiceNow product suite (Preferably IT, CRM, and Security)
Current ServiceNow certification (e.g., Certified System Administrator, Certified Implementation Specialist)
Experience leading pre-sales efforts for India prospects
Knowledge of AI and advanced analytics technologies
ServiceNow platform development experience would be a value add
FD21

Employment type
Full-time

Work arrangement
No