Specialist Audit, Client Delivery - Incent

The Specialist supports local channel partners and their advertising partners by reviewing local brand enhancing advertising according to requirements, verifying qualifying fund utilization and managing co-op administration.
Shift – 6 PM to 2:30 AM IST or flexible (as per business requirement)
Essential Duties And Responsibilities
Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
Review marketing materials against an established set of guidelines and brand standards
Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
Communicate status to partners
Report issues with website functionality
May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)
Resolve calls, emails, and chats and document communications appropriately
Education/Experience Required
Strong verbal and written communication skills
Bachelor’s or Post Graduate degree in a business, or finance field
Claims Experience preferred
Experience in a fast-paced office environment providing customer service
Proven technical competence including experience with Microsoft Word, Excel and Outlook
Strong attention to detail and excellent time management
Ability to organize work, multitask and meet deadlines
Exceptional ability to work within a team environment
Demonstrated ability to work independently
A natural curiosity and eager desire to learn

Work arrangement
No