Workday Systems Analyst, IT

Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.
Job DescriptionThe Workday Systems Analyst, IT is responsible for the technical administration, configuration, security, maintenance, and optimization of TSTC's Workday platform across HCM, Finance, Payroll, and Student. As a member of the Application Administration team, this position serves as a technical subject matter expert, ensuring the reliability, security, and effective operation of Workday applications and business processes. The position may also be assigned responsibility for administering and supporting other enterprise applications within the institution's technology environment.
The role collaborates with functional departments, business stakeholders, and IT teams to configure business processes, manage security permissions, implement system enhancements, troubleshoot technical issues, and support institutional operations. This position requires strong technical knowledge of Workday functionality, security frameworks, and configuration practices, along with the ability to learn and support additional enterprise applications while maintaining established governance, compliance, and change management standards.
Essential Functions
The employee will demonstrate TSTC’s Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.
Workday Administration & Configuration
Administer, configure, maintain, and optimize Workday applications across HCM, Finance, Payroll, and Student. Collaborate with functional departments to configure business processes, approval workflows, notifications, condition rules, calculated fields, and other system functionality. Evaluate configuration requests, recommend technical solutions, and implement approved changes consistent with institutional standards and business requirements.
Enterprise Application Administration
Administer, configure, maintain, and support additional enterprise applications as assigned. Perform application configuration, user access management, system maintenance, troubleshooting, testing, and vendor coordination. Collaborate with business stakeholders and IT teams to ensure assigned applications remain secure, reliable, and aligned with institutional requirements and established technology standards.
Security & Access Management
Administer Workday security groups, security domains, business process security policies, role assignments, and access permissions. Collaborate with functional stakeholders and IT Security & Compliance to ensure appropriate access controls, segregation of duties, and least-privilege practices. Conduct security reviews, troubleshoot access issues, and support compliance and audit requirements.
Tenant Administration & Release Management
Support Workday tenant administration, configuration migration, and release management activities. Coordinate system updates, feature evaluations, testing, and deployment across Workday environments. Partner with functional teams to assess release impacts, validate configurations, conduct regression testing, and support user acceptance testing. Maintain appropriate change control and documentation.
Technical Support & Troubleshooting
Serve as a technical escalation resource for Workday application issues, configuration errors, security concerns, and business process failures. Investigate and resolve incidents, identify root causes, and implement corrective actions. Manage assigned support requests in accordance with established service levels and coordinate with Workday Support and internal IT teams as necessary.
Integrations & Data Integrity
Collaborate with Application Engineering and other IT teams to support Workday integrations, APIs, data exchanges, and related technical processes. Assist with troubleshooting integration failures, validating data flows, and maintaining data integrity. Utilize Workday reporting tools, calculated fields, and diagnostic capabilities to investigate technical issues and verify system configurations.
Cross-Functional Collaboration & Process Improvement
Partner with functional analysts, business process owners, and departmental stakeholders to understand operational requirements and translate them into effective Workday configurations. Provide technical guidance on Workday capabilities, security, and configuration best practices. Identify opportunities to improve business processes, enhance automation, reduce manual effort, and optimize platform functionality.
Documentation & Continuous Improvement
Develop and maintain technical documentation, configuration records, security procedures, knowledge articles, testing results, and change logs. Stay current with Workday functionality, releases, and emerging capabilities. Recommend improvements to application administration, support processes, system reliability, and the overall user experience.
Training & Knowledge Sharing
Provide technical training, guidance, and mentorship to other Application Administrators on Workday administration, configuration, security, business processes, and troubleshooting. Develop and share technical knowledge, documentation, and best practices to strengthen team capabilities, promote consistent administration practices, and support cross-training and knowledge transfer across the Application Administration team.
Education & Experience
Minimum Qualifications
Associate degree in Information Technology, Computer Science, Information Systems, or a related field, and four years of relevant experience in enterprise application administration, including demonstrated hands-on experience with Workday configuration, security administration, business processes, and technical troubleshooting.
Preferred Qualifications
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Six or more years of progressively responsible experience supporting enterprise applications, including advanced Workday administration across multiple functional areas such as HCM, Finance, Payroll, or Student.
Experience with Workday tenant administration, security frameworks, release management, integrations, reporting tools, and business process configuration. Workday Pro accreditation or related technical certifications preferred.
Experience supporting Workday in higher education or a similarly complex organizational environment.
Relevant experience may be considered in lieu of formal education where appropriate, consistent with TSTC’s equivalency philosophy.
Skills & Abilities
Advanced knowledge of Workday administration, configuration, security groups, security domains, business process frameworks, and tenant management.
Ability to configure and troubleshoot Workday business processes, approval workflows, notifications, condition rules, calculated fields, and security permissions.
Understanding of Workday HCM, Finance, Payroll, and Student functionality and the relationships between business processes across functional areas.
Knowledge of Workday reporting tools, Enterprise Interface Builder (EIB), APIs, integration concepts, and data validation techniques.
Familiarity with identity and access management, role-based security, segregation of duties, and applicable data privacy and compliance requirements.
Strong analytical, troubleshooting, and problem-solving skills with the ability to diagnose complex application and configuration issues.
Ability to translate business requirements into technical configurations and communicate effectively with technical and nontechnical stakeholders.
Knowledge of application change management, testing methodologies, release management, and IT service management practices.
Ability to work independently, manage competing priorities, maintain accurate documentation, and collaborate effectively across departments.
Core Competencies
Communication
Demonstrates clear, timely, and effective communication with technical teams, functional departments, and stakeholders. Translates complex technical information into understandable terms to support collaboration, informed decision-making, issue resolution, and effective use of enterprise applications.
Job Knowledge & Job Performance
Demonstrates advanced technical knowledge of Workday administration, configuration, security, and business processes. Applies technical expertise, institutional standards, and established practices to deliver accurate, reliable, secure, and effective application solutions while continuously strengthening technical capabilities.
Ownership & Accountability
Takes responsibility for assigned system configurations, technical issues, security administration, and system changes. Demonstrates initiative, sound judgment, attention to detail, and accountability for delivering accurate, timely, and sustainable solutions while following through on