CSA

Firstsource Solutions is hiring! We have exciting opportunities for Voice Customer Support Executives. If you have strong communication skills and a passion for delivering excellent customer service, this is a great opportunity to build your career with a dynamic and growth-oriented organization.
Job Role: Customer Support Executive (Voice Process)
Experience: 0 – 4 years
Work Location: Hyderabad
Shift Timings: US Rotational Shifts (24x7)
Who We're Looking For
Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
Freshers and candidates with customer service experience.
Strong verbal English communication skills with a clear and confident voice.
Active listening, empathy, and problem-solving abilities.
Basic computer navigation and typing skills.
Flexible to work in US rotational shifts and comfortable with 2 rotational week-offs.
Positive attitude and ability to work in a fast-paced environment.
What You'll Be Doing
Handle inbound customer service calls from US-based customers and deliver a positive customer experience.
Understand customer concerns and provide accurate, timely resolutions as per process guidelines.
Respond to product, service, and general customer inquiries while maintaining quality and compliance standards.
Meet performance metrics related to call quality, customer satisfaction, and schedule adherence.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Work arrangement
No