System Engineer

This position is REMOTE for INDIA ONLY
Rate$22/hr
6 + months Contract
About the Role
Serve as the primary administrator for key collaboration tools including Slack, Asana, and LumApps, ensuring configuration alignment with security standards and business needs, while providing advanced technical support, monitoring system performance, executing tasks independently, and developing documentation and training materials to promote user adoption and best practices across the organization.
Responsibilities
Platform Administration & Management: Serve as the primary administrator for key collaboration tools including Slack, Asana, and LumApps, ensuring configuration alignment with security standards and business needs.
End-User Support & Troubleshooting: Provide tier-2/3 technical support to diagnose, troubleshoot, and resolve complex issues related to the collaboration suite.
System Optimization & Monitoring: Continuously monitor platform health, usage metrics, and performance to ensure maximum reliability, efficiency, and ROI.
Independent Task Execution: Take full ownership of assigned projects and daily operations, driving tasks to completion individually with minimal support or supervision.
Documentation & Enablement: Develop, maintain, and update clear technical documentation, governance policies, and self-service training materials to promote user adoption and best practices across the organization.
Qualifications
Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent work experience.
Required Skills
Tool Expertise: Proven hands-on experience administering and configuring enterprise collaboration platforms, specifically Slack, Asana, and modern Intranet sites (experience with LumApps is highly preferred).
Business Process Acumen: Ability to leverage or rapidly develop a functional understanding of internal business workflows, with a strong background or preference for IT domains and infrastructure frameworks.
Autonomy: Demonstrated ability to work autonomously, manage competing priorities, and solve problems proactively without rigid hand-holding.
Communication: Strong interpersonal and technical communication skills, with the ability to explain complex technical concepts to non-technical end-users.
Preferred Skills
Nice-to-Have / Preferred Qualifications
Migration Experience: Experience planning, executing, and managing platform-to-platform migration projects for collaboration tools while ensuring minimal disruption to active business operations.
Mergers & Acquisitions (M&A) Support: Background supporting IT integration and migration efforts during corporate M&A activity, ensuring smooth data and user transitions across collaboration environments.

Work arrangement
Yes