Veterinary Receptionist / Client Service Representative

The Whole Pet Vet Hospital & Wellness Center is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.
Schedule and compensation:
Compensation: $22 - $26 per hour, for each hour worked
This is a full-time position with a 5/8 schedule and availability needed Monday through Friday.
Full-time Benefits Package*:
Health package: Medical, dental, and vision insurance with choice of United Healthcare or Kaiser Permanente
Life insurance and disability
Employee Assistance Program
401k with company match starting in 2027
Paid time off in accordance with site policy and applicable law
Personal pet discount
Uniform allowance
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
Previous veterinary receptionist or healthcare-related front-desk experience required
Fear Free Certification or willingness to become certified
Proficiency in the following skills:
Ability to manage a multi-phone line system while assisting in-person clients
Exceptional verbal and written communication skills
Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
Strong organizational and time management skills
Experience scheduling appointments and coordinating calendars preferred
Ability to accurately process payments and maintain financial records
Positive attitude and willingness to collaborate with a team
Ability to remain calm, professional and solution-oriented during busy periods
About us:
The Whole Pet Vet Hospital and Wellness Center in Los Gatos, CA is a modern, progressive practice offering integrative care including rehab and acupuncture. We practice Fear Free handling to ensure the comfort and well-being of our patients during their visits. Our team approaches every aspect of our patients’ wellness to provide the highest quality, comprehensive care. We are proud to meet not only the needs of our patients through excellent medicine and service, but also the needs of our team by prioritizing a positive culture and work-life balance.
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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Pay Range
$22—$26 USD
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.
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