Engineering Manager - Cloud Systems (Americas)

About The Role
About the role
Every merchant on Shopify depends on infrastructure they never have to think about. Cloud Systems is the foundational layer underneath all of Shopify's infrastructure: we build and run the systems that provide compute, service discovery, internal routing, and egress routing for the entire platform. When it works, nobody notices. That's the point, and it's a hard thing to pull off at Shopify's scale.
As the Engineering Manager for Cloud Systems, you'll lead a highly senior, globally distributed team of Software engineers. You'll set direction, raise the bar on reliability and execution, and stay close enough to the technical work to go deep with the engineers doing it. You'll also partner closely with our ML Infrastructure team to build out GPU capabilities and make Day 2 operations for ML workloads solid. Coming up next: extending our platform across multiple clouds, and building and running our own Kubernetes and host OS for VMs. If you want to own the foundation and shape where it goes, this is the role.
Key Responsibilities:
Lead, grow, and support a senior team of Software engineers, building an environment where experienced engineers do their best work
Set technical direction for Shopify's compute, service discovery, internal routing, and egress routing systems, in partnership with the team's technical leads
Stay hands-on with the technical work: read and review code, weigh in on design, and pressure-test architectural decisions
Drive execution on large, cross-cutting infrastructure projects, spotting risk early and getting off-track work back on course
Own operational excellence for the team's systems, including on-call health, incident response, and turning incidents into lasting reliability improvements
Partner with ML Infrastructure to build GPU capabilities and improve Day 2 operations for ML workloads
Help shape the team's path toward multi-cloud and toward building and running our own Kubernetes and host OS for VMs
Lead effectively across very different time zones, building rituals and communication habits that keep a distributed team connected and moving fast
Collaborate with peer infrastructure teams and the product engineering teams that build on top of the platform
Hire, coach, and develop engineers, and give clear, candid feedback that helps people grow
Qualifications:
A track record of leading Software engineering teams, ideally including senior and Staff-level engineers
A background in SRE, production engineering, or infrastructure platform work, with the technical credibility to lead deeply experienced engineers
Hands-on experience running Kubernetes at fleet scale (GKE, EKS, or similar)
Strong understanding of cloud networking, including load balancers, gateways, service discovery, and service mesh
Solid distributed systems, operating systems, and networking fundamentals
Experience operating production systems with on-call responsibilities and leading teams through incidents
Comfort managing a team spread across multiple regions and time zones
Clear, direct communication, and the ability to explain technical tradeoffs to engineers and leaders alike
High agency in ambiguous situations: you see what needs fixing and you go fix it
Nice to have:
Experience with GPU or ML infrastructure
Infrastructure-as-code experience, especially Terraform
Multi-cloud experience (for example, GCP and AWS)
Experience building or operating Kubernetes control planes or host operating systems
Experience leading large-scale incident response and post-incident reviews
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About You
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
Before you apply, consider if you can:
Care deeply about what you do and about making commerce better for everyone
Excel by seeking professional and personal hypergrowth
Keep up with an unrelenting pace (the week, not the quarter)
Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
Bring critical thought and opinion
Put AI agents and tools to work on the tasks they're built for, and focus on the work only humans can do
Embrace differences and disagreement to get shit done and move forward
Work digital-first for your daily work
We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our recruitment team.

Work arrangement
Yes