Tax Operations Business Analyst

Help shape smarter, faster operations through data and automation. In this role, you will turn complex information into clear insights and practical improvements that make a measurable difference. You will work in a collaborative environment where your ideas, initiative, and problem-solving skills are valued. If you enjoy partnering across teams to drive change, this is a strong opportunity to grow your career.
As a Business Analysis Associate in the Tax Documentation Operations team, you will analyze complex data and help deliver automation and process improvements that strengthen operational outcomes. You will partner with cross-functional stakeholders to align priorities, support key initiatives, and improve the client experience. You will contribute to planning and execution, using sound judgment to manage risks and handle complex situations.
Job responsibilities
Analyze complex data sets from multiple sources to identify patterns and deliver clear, actionable reporting
Design and support automation opportunities to streamline workflows and improve operational efficiency
Coordinate with cross-functional teams to align goals, share knowledge, and support delivery of initiatives
Evaluate options and risks to support decision-making that improves departmental outcomes
Coach and support team members to promote ownership, accountability, and timely delivery
Required qualifications, capabilities and skills
3 years of experience performing data analysis, including identifying patterns and producing insights through reporting
Experience designing, developing, or implementing automation solutions and process improvements
Experience collaborating with cross-functional stakeholders to deliver shared outcomes
Experience assessing operational risks, evaluating trade-offs, and supporting decisions with data and context
Experience coaching, mentoring, or delegating work to support team execution and development
Experience providing quality service through clear, timely, and professional communication
Knowledge of the software delivery lifecycle and experience working with industry-standard delivery methodologies
Preferred qualifications, capabilities and skills
Experience using artificial intelligence tools to enhance analysis, identify trends, and support decision-making
Experience implementing automation solutions to streamline business processes and improve efficiency
Experience applying customer service and conflict management skills to address stakeholder needs and resolve issues
Experience writing clear, effective prompts or instructions to guide analysis and improve consistency of outputs
Experience contributing to a collaborative team environment by sharing knowledge and supporting team initiatives
Experience supporting technology or process release management using common software applications and digital platforms