Live opening · Posted 18 hours ago

Staff AI Product Manager

ServiceNow · Hyderabad, Telangana, India
Smartrecruiters Hybrid Full-time
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At a glance

The key details from the original listing.

Posted 18 hours ago
CompanyServiceNow
LocationHyderabad, Telangana, India
Job typeFull-time
Work modeHybrid
SourceSmartrecruiters
ListedPosted 18 hours ago

About the role

Description supplied by the original job listing.

What you get to do in this role:
Own end to end product outcomes for AP AI Specialist end to end
Build, don't just spec: prototype agent behavior, stand up demos, validate feasibility with engineering before it's a roadmap item
Take an ambiguous problem (a customer pain point, an eval failure, a platform constraint) and figure out the right shape of the solution without waiting for it to be handed to you fully formed
Define what "good" looks like for agent behavior — success criteria, eval scenarios, confidence thresholds — and use eval methodology as a real lever for product decisions, not a checkbox
Partner with the platform/orchestration team on architecture tradeoffs (agent design, latency, oversight vs. automation), with enough technical depth to push back when something doesn't hold up
Translate technical tradeoffs into plain language for engineering, architects, and execs — get in front of real users early to validate before building further
Thrive in ambiguity: create structure where none exists, and pull the work forward through clarity and credibility rather than process
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
6-8+ years of PM experience, with recent hands-on work shipping AI/agentic features
Comfortable prototyping and in the weeds with engineering: reviewing implementations, standing up demos, not just writing requirements
Solid understanding of agent architectures — orchestration, tool use, multi-step reasoning — and how to translate that into a scoped roadmap
Excellent communicator, able to align engineering, architecture, and stakeholders who all want different things
AP/finance domain knowledge is a nice-to-have, not a requirement
FD21

Employment type
Full-time

Work arrangement
Hybrid

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