Le Bonheur Transfer Center/Dispatch Supervisor

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
Responsible for optimizing functional capacity by ensuring smooth patient flow. Accountable for the effectiveness of the patient throughput from intake to discharge process. The Supervisor drives system flow by monitoring the KPI for functions that support, including but not limited to, bed control, internal patient transport dispatch, and external ground and air transportation dispatch. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.
A Brief Overview
Responsible for optimizing functional capacity by ensuring smooth patient flow. Accountable for the effectiveness of the patient throughput from intake to discharge process. The Supervisor drives system flow by monitoring the KPI for functions that support, including but not limited to, bed control, internal patient transport dispatch, and external ground and air transportation dispatch. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
What you will do
Coordinates the Transfer Center activities on assigned shift in a manner reflective of Methodist LeBonheur Healthcare’s philosophy and objectives.
Serves as a management/administrative liaison to hospitals and service lines based on established policies and procedures.
Maintains awareness of patient transport activities into and out of Le Bonheur Children’s Hospital tosupport process integration and standardization.
Promotes the flow of information by utilizing and maintaining effective communication systems within Transfer Center, Admissions, and Nursing Units, ancillary departments, physicians and families.
Solves problems and troubleshoots issues that may affect the center or patient logistics ensuring timely and effective action.
Provides assistance to administrative supervisor and Dispatch staff when needed or as escalations occur.
Oversees direct admit process assuring that patient safety standards are primary. Documents and reports safety events identified in transfers to appropriate quality monitoring program. Investigates and reports results to leadership.
Requires ability to provide advanced clinical and critical thinking skills.
Takes responsibility for appropriate dispatch of Pedi-Flite teams and coordination of rotor and fixed wing transports.
Education/Formal Training Requirements
Required - Bachelor's Degree Health
Preferred - High School Diploma or Equivalent
Work Experience Requirements
Required - 3-5 years Minimum of three (3) years of dispatch or emergency medical transport experience.
Preferred - Supervisory or Management
Preferred - Substitutions allowed: In lieu of Bachelor’s degree, the candidate must have a high school diploma or equivalent with seven (7) years of dispatch or emergency medical transport experience.
Licenses and Certifications Requirements
Required - Licensed Practical Nurse - Tennessee - Tennessee Board of Nursing
Preferred - Licensed Practical Nurse - Arkansas - Arkansas State Board of Nursing
Preferred - Licensed Practical Nurse - Mississippi - Mississippi Board of Nursing
Preferred - Registered Nurse Tennessee - Tennessee Board of Nursing
Preferred - Registered Nurse Arkansas - Arkansas State Board of Nursing
Preferred - Registered Nurse Mississippi - Mississippi Board of Nursing
Preferred - Emergency Medical Personnel Arkansas - Arkansas Department of Health
Preferred - Emergency Medical Personnel Tennessee - Tennessee Emergency Medical Services Division
Preferred - EMT-Basic Mississippi - Mississippi State Department of Health
Preferred - Paramedic - Tennessee - Tennessee Emergency Medical Services Division
Preferred - Paramedic Mississippi - Mississippi State Department of Health
Preferred - Paramedic - Arkansas - Arkansas Emergency Medical Services
Preferred - Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care
Preferred - Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board
Preferred - Registered Respiratory Therapist - Mississippi - Mississippi State Department of Health
Required - Class D Driver License -Tennessee - Tennessee Motor Vehicle
Preferred - Class D Driver's License - Arkansas - Arkansas Motor Vehicle
Preferred - Class R Driver's License - Mississippi - Mississippi Motor Vehicle
Knowledge, Skills and Abilities
Must possess excellent verbal and written communication skills and project a positive Patients First image.
Requires critical thinking skills, decisive judgment. Must be able to work in a stressful environment and take appropriate action.
Ability to provide advanced clinical and critical thinking skills.
Supervision Provided by this Position
Provides supervision and guidance to the Le Bonheur Transfer Center dispatchers and Pedi-Flite Associates.
Physical Demands
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination.
The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.
Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.