Process Improvement Associate I

Simplify complex work and help teams move faster with practical automation and generative artificial intelligence solutions. You will turn real operational pain points into tools and workflows that reduce manual effort and improve reliability. You will be supported by a collaborative team that values curiosity, disciplined execution, and continuous improvement.
Job summary
As an Automation and generative artificial intelligence analyst in Automation Services and Governance, you will translate business needs into practical automation and generative artificial intelligence solutions that improve outcomes and reduce operational friction. You will partner with stakeholders to define what success looks like, prototype quickly, and support delivery into day-to-day workflows. You will help standardize how work is documented and measured so improvements are scalable and sustainable.
Job responsibilities
Map current-state processes and identify root causes of friction, risk, and rework
Define future-state workflows, success measures, and clear requirements with stakeholders
Design and prototype automation solutions (workflow, tooling, orchestration) to reduce manual effort and cycle time
Create and iterate generative artificial intelligence use cases (chatbots, summarization, and agent workflows) with a focus on usability and controls
Write clear prompts, playbooks, and guardrails to support consistent, high-quality outcomes
Partner with engineering and platform teams to implement, test, and release production-ready solutions
Conduct user testing, triage issues, and iterate based on feedback and performance results
Document process changes, solution designs, and operating procedures to support scale and continuity
Support change management through training, communications, and stakeholder readiness
Monitor solution performance and operational health, identify issues early, and drive remediation
Contribute to continuous improvement practices that raise quality, consistency, and delivery speed
Required qualifications, capabilities and skills
1 year of relevant experience in process improvement, business analysis, automation, or a related role
Bachelor’s degree (or equivalent practical experience)
Experience with process mapping and translating workflows into clear requirements
Demonstrated ability to design automation solutions (workflow, tooling, or orchestration)
Experience creating and iterating prompts and generative artificial intelligence workflows (for example, chatbots or summarization)
Basic scripting ability to support automation, testing, or prototyping (for example, Python, JavaScript, or similar)
Strong communication skills, including the ability to explain trade-offs and influence non-technical stakeholders
Change management mindset with the ability to drive adoption through training, documentation, and feedback loops
Strong attention to detail, ownership mindset, and comfort working in a fast-paced environment
Ability to collaborate effectively across teams and incorporate feedback
Preferred qualifications, capabilities and skills
Experience delivering workflow automation using common orchestration or automation platforms
Familiarity with solution testing practices (test cases, user acceptance testing, and release readiness)
Experience operating in a regulated or controlled environment, including documentation and control discipline
Exposure to basic software development practices (version control, issue tracking, and structured documentation)