Case Manager - German Market 🇩🇪

Who Boundless is
We’re a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we’ve aided over 100,000 individuals in their quest for U.S. residency.
We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs’ foundation), Two Sigma Ventures, and Jerry Yang.
Today, we are a dynamic growth-stage technology company with 400+ employees across the U.S, Europe and the Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.
What you'll do
Liaise with our customers: Act as point of contact for our talents from all over the world during their relocation process, you’ll address inquiries about visa processes, residence permits, paperwork, and more via chat through our platform (Intercom) and internal communication tools.
Follow and prepare guidelines: We have guidelines for processing tasks for different authorities, which need to be followed, updated, or created (under instruction, of course, so don’t worry!).
Be on top of things: You’ll coordinate appointments and expedite processes by contacting relevant authorities, facilitating the assembly of customer documents, and carrying responsibility for managing your own workload.
Support immigration and relocation projects: Contribute to projects related to immigration and relocation, including developing and maintaining processes, workflows, and guidelines as needed.
What we are looking for
You’ll thrive in this role if you have:
Experience in managing immigration processes in Germany
Excellent communication skills in English, with a passion for engaging with people
Knowledge of additional European languages is a big plus!
A positive, curious attitude towards process changes, as we are advancing our scalable service setup - which you’ll be invited to design with us together!
The ability to work independently, coupled with a high standard of your own output - reliability is key in our remote setup!
Ability to work across multiple platforms and tools, especially Intercom
A hands-on, efficient work ethic that gets things done; a proactive attitude to reach out in case of doubt or questions.
A natural flair for communication, finding joy in interacting with people.
A positive attitude in stressful situations, adept at handling multiple requests with patience.
A preference for working fully remotely in an international and multicultural environment.
What We Offer
At Boundless, we offer:
Work remotely across Germany, the Netherlands, Portugal, Spain, the UK, or the US.
Kit out your home office with a monthly budget for equipment, including a Macbook.
Benefit from statutory healthcare and perks.
Expand your knowledge and skillset with an annual learning & development budget.
A work-life balance with access to Open Up, featuring coaching/counseling sessions annually, plus access to courses, digital resources, and roundtable discussions.
Make the most of our paid time off and parental leave, plus your birthday off.
Get to know your team during our company-wide events and international retreats.

Work arrangement
Yes