Health Care Call Center Representative III

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
What you can expect:
As a Health Care Call Center Representative, you will work in a dynamic inbound contact center assisting callers by providing world class customer service answering questions, resolving issues and assisting with pharmaceutical and/or medical health transactions. You can expect a full and comprehensive training program to ensure you are provided the tools, resources and knowledge to be successful. This role is well suited for those who enjoy working as part of a team and are driven to provide exceptional service to our clients and their customers.
Primary Responsibilities
Responds to inbound phone calls and processes customer inquiries / requests into the appropriate system or database.
Uses sound judgment to resolve customer billing inquiries. Analyzes account history and makes the appropriate changes based on information gathered during the original inquiry and request made by the customer.
Escalates calls as needed. Provides customers with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits.
Experience and Skills you bring to SS&C:
High School Diploma or equivalent, and up to 1 year of related experience minimum
Previous customer service experience in a call center environment
Strong preference for experience working with United States healthcare systems including Medicare, Medicaid, Affordable Care Act, Commercial, Small/Large Group and/or Pharmaceutical Benefits Management
Intermediate computer proficiency, including keyboarding skills and the ability to navigate through multiple programs within a Windows based environment
Excellent interpersonal and professional communication skills
Demonstrated enthusiasm for providing quality service in a professional environment
Ability to thrive in a dynamic, team environment while remaining knowledgeable of our evolving industry
Ability to communicate complex information in tangible, simple terms
Proven ability to adapt your communication style based on the customer’s level of understanding in order to meet their needs
Strong commitment to continuous learning and development
Strong research and problem solving skills
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.