Live opening · Posted 18 hours ago
The key details from the original listing.
Description supplied by the original job listing.
Description
The Global Benefits Reconciliation (GBR) team within Benefits Experience and Technology Service Excellence (BXT-SE) is seeking a Senior Reconciliation Specialist to lead complex, high-impact reconciliation and audit activities across multiple countries and benefit programs. This is a role with strategic oversight and team-level accountability — the specialist operates with limited guidance, manages ambiguity independently, drives data integrity, and influences cross-functional stakeholders to safeguard employee and customer experience.
This role is ideal for someone ready to move beyond individual task execution into leading reconciliation frameworks, mentoring team members, driving process improvements, and representing the team in leadership and stakeholder forums.
Key job responsibilities
Team Oversight & Quality Assurance
Review overall reconciliation team deliverables and ensure timely deliverables
Conduct four-eye check audits and quality reviews before finalization
Allocate work assignments based on complexity, capacity, and skill levels
Monitor team performance and provide coaching and mentoring to develop capability across the team
Metrics, Analysis & Problem Resolution
Own the accuracy and validation of team metrics (volume, pre-defect accuracy)
Review consolidated metrics to identify top issues requiring stakeholder attention
Analyze defect trends to determine root causes and top defect drivers
Identify long-term solutions (system fixes, process redesigns) as well as short-term workarounds, prioritizing by business impact
Stakeholder Management & Representation
Represent the team in public forums, leadership meetings (WBR/QBR), and cross-functional discussions
Present findings, recommendations, and status updates to leadership and partner teams
Negotiate timelines and requirements with Benefits Managers, vendors, and technical teams
Escalate critical issues and drive resolution through appropriate channels
Automation & Process Improvement
Identify automation opportunities (including AI-enabled tooling) to eliminate manual effort and improve efficiency
Partner with technical teams on requirements, conduct UAT, and lead launch activities for new automations
Complex Reconciliation Leadership
Lead reconciliation launches for high-complexity countries involving multiple benefits, large populations, and intricate regulations
Handle escalations and respond to executive-level inquiries
Conduct deep-dive analyses for discrepancies with significant financial or compliance impact
Design reconciliation frameworks and quality checkpoints for new processes
Knowledge Management
Serve as subject matter expert for reconciliation processes
Develop training materials and conduct training sessions for new hires and team members
Document process improvements and maintain updated SOPs; share best practices across the team
Basic Qualifications
Experience in creating process improvements with automation and analysis
Bachelor's degree in business, finance, HR or a related field
7+ years of experience in reconciliation, audit, payroll, benefits operations, or a related data-driven operations function
Experience in a global benefits, payroll, or HR shared-services environment supporting multiple countries/regions
Demonstrated experience managing end-to-end reconciliation or audit processes across multiple stakeholders
Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, data validation) and data analysis
Proven ability to work with large data sets, identify discrepancies, and perform root cause analysis
Experience working directly with internal and external stakeholders (vendors, partner teams, leadership)
Strong written and verbal communication skills, with the ability to present findings clearly to varied audiences
Demonstrated ability to work independently, manage competing priorities, and deliver with limited guidance
Experience designing or improving reconciliation frameworks, quality checkpoints, or audit mechanisms
Experience leading new process/country launches or managing high-complexity, high-visibility initiatives
Exposure to Vendor Invoicing Process
Preferred Qualifications
Experience in performing team building, coaching, and managing
Experience solving complex investigations or escalations
4+ years of project/program management experience
Exposure to benefits administration platforms (e.g., Darwin), HR systems (e.g., PeopleSoft)
Able to work in fast-paced environment
Project management leadership skills
Able to audit self and others for a very high level of accuracy
Ability to develop internal and external facing analytics to drive change within the organization and support departmental goals
7+ years of experience in Human Resource Operations
Company - Amazon Dev Center India - Hyderabad
Job ID: A10585185
Work arrangement
No
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