Fraud and investigation Manager

Company Description Amazon Development Centre (India) Private Limited is part of Amazon’s global technology and operations network, supporting a wide range of businesses including e-commerce, digital services, and cloud technologies. The Bengaluru site is a key hub for innovation, analytics, and process excellence, working on complex problems that impact customers worldwide. Team members collaborate across functions and geographies to enhance customer trust, security, and operational efficiency. The organization promotes an inclusive, high-performance culture with opportunities for professional growth, learning, and internal mobility. Employees benefit from working in a dynamic environment where data-driven decision-making and ownership are strongly encouraged.
Role Description The Fraud and Investigation Manager is responsible for leading investigations into suspected fraudulent activities impacting Amazon’s customers, partners, or operations. This full-time, on-site role based in Bengaluru involves managing end-to-end case life cycles, including intake, evidence collection, analysis, documentation, and resolution. The manager will work closely with cross-functional teams such as operations, legal, compliance, finance, and risk to assess incidents, recommend corrective actions, and support remediation efforts. Daily activities include reviewing alerts and reports, conducting detailed data analysis, interviewing relevant stakeholders, preparing investigation summaries, and presenting findings to leadership. The role also includes developing and refining fraud detection processes, supporting policy and control improvements, and mentoring investigation analysts to ensure consistent high-quality outcomes.
Qualifications
Experience in fraud risk management, investigations, or compliance, with the ability to lead complex cases from initial assessment through closure.
Strong analytical and problem-solving skills, including proficiency in using data and metrics to identify patterns, quantify risk, and support evidence-based decisions.
Excellent written and verbal communication skills, with the ability to document findings clearly, prepare reports for leadership, and communicate with cross-functional stakeholders.
Proven ability to work in a fast-paced environment, manage multiple priorities, and maintain attention to detail while meeting deadlines.
Demonstrated leadership capabilities, including coaching and guiding investigation teams, fostering collaboration, and promoting ethical and customer-centric decision-making.
Bachelor’s degree in a relevant field such as Finance, Accounting, Law, Business, Criminology, Information Systems, or equivalent practical experience.
Familiarity with fraud detection tools, investigative methodologies, internal controls, and regulatory expectations related to fraud and misconduct is highly beneficial.
Prior experience in e-commerce, financial services, technology, or a similar high-volume, data-rich environment is an advantage.

Work arrangement
No