Customer Service Engineer

Company Description Imprint Automation Services P Ltd. is an office printing solutions provider focused on delivering reliable office printing and documentation workflow solutions and service support to its clients. The company works with a range of printers,multifunctiona and softwares, helping offices optimize performance, reduce downtime, and maintain consistent quality. Team members collaborate closely with customers to understand their operational needs and provide practical, technology-driven solutions. The organization values integrity, technical excellence, and responsive service, creating an environment where service professionals can develop their expertise and build long-term customer relationships.
Role Description The Customer Service Engineer is a full-time, on-site role based in Ahmedabad. This role involves visiting customer locations to install, commission, and maintain office equipment, as well as performing routine and emergency field service activities. The Customer Service Engineer will diagnose technical issues, carry out troubleshooting, and coordinate with internal teams to ensure timely resolution and minimal downtime for clients. Daily tasks include responding to customer support requests, providing technical guidance, documenting service activities, and following up to ensure customer satisfaction. The role also includes educating customers on proper equipment usage, maintaining service records, and adhering to all safety and quality standards.
Qualifications
Strong focus on Customer Satisfaction, with the ability to build professional relationships and manage expectations.
Hands-on experience in Field Service, including on-site visits, equipment installation, and preventive maintenance.
Background in Customer Support and Technical Support, with clear communication and issue-resolution skills.
Proficiency in Troubleshooting, including identifying root causes and implementing effective technical solutions.
Diploma or degree in Engineering (Electrical, Electronics, Instrumentation, or related field) or equivalent technical qualification.
Ability to read technical manuals, wiring diagrams, and equipment specifications.
Comfort with working at customer sites, sometimes under time pressure, while following safety procedures.
Basic computer literacy for reporting, documentation, and communication purposes.
Prior experience in office automation or related service roles is an advantage.

Work arrangement
No