Concierge | Pay: $18.00 -$20 hourly + plus bonus

We are looking for an outgoing, service-oriented Concierge who enjoys creating a welcoming experience for residents and guests. As one of the first people residents, visitors, prospects, and vendors meet, the Concierge plays an important role in delivering exceptional customer service and supporting the apartment community's day-to-day needs.
Key responsibilities include assisting residents with questions and requests, coordinating service needs, communicating with the management office, and helping with leasing activities as needed. When the leasing office is closed, the Concierge may answer leasing calls, provide information about available apartments and the community, and conduct tours for prospective residents.
The ideal candidate is friendly, professional, enthusiastic, and comfortable working in a fast-paced, customer-focused environment. The schedule includes a mix of first and second shifts, including weekends, based on community needs.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Welcomes residents and guests in a courteous and friendly manner as they enter the building
Communicates to the residents regularly via resident newsletters and social media
Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
Participates in event marketing
Provides brochures, floor plans and other collateral to clients
Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours
Retrieves packages for residents
Provides refreshments to residents and guests
Maintains Concierge Binder
Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
Prepares incident reports and correlating documentation
Adheres to established policies related to fair housing
Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts
REQUIREMENTS
Must have minimum one year of college, social media skills, customer service, and writing skills
Must have the availability to work a flexible schedule any day of the week
Strong organizational and time management skills
Ability to communicate effectively both verbally and written
Ability to resolve minor problems while maintaining a friendly and professional manner
Must be team-oriented

Employment type
Full-time

Work arrangement
No