Inside Sales Specialist

Position Summary
Winsupply Sourcing Services (WSS) operates ~3.5 million square feet of wholesaling warehouse space, while offering inventory and vendor management solutions, to be the premier vendor partner for our customer base.
The Inside Sales Specialist drives growth and retention across a portfolio of assigned opportunistic and/or non-core VMI partner local companies, with the primary objective of expanding their Sourcing engagement to transition them into core partners. This hybrid position delivers proactive inside sales support, inventory execution, and transactional guidance to scale Sourcing adoption and profitability across the Winsupply network.
Accountabilities/Responsibilities
Account Development & Portfolio Management
Manage relationships with decision-makers across a portfolio of assigned opportunistic and/or non-core VMI partner local companies.
Execute targeted outreach and account strategies to increase Sourcing adoption and improved integrated operations, guiding local companies toward becoming fully integrated core accounts.
Serve as the primary, reliable point of contact via phone and email for Sourcing-related inquiries, including product availability, pricing, substitutions, and order tracking. Optimize one-contact resolution where possible and coordinate with other Sourcing teams where not.
Partner with cross-functional teams—including Warehouse Operations, Outside Sales, Finance and Procurement, and vendor networks—to remove friction and improve the local company experience.
Sales Growth & Account Conversion
Identify account expansion opportunities within assigned local companies to drive higher Sourcing volume and increased market share.
Provide core technical and functional product guidance across HVAC, Plumbing, Electrical, and PVF lines to support effective ordering assistance and product selection.
Consult with local companies to recommend and maximize overall Sourcing utilization; communicate and help locals navigate changes in Sourcing operations.
Track account milestones, customer interactions, and conversion progress accurately within CRM (Jira).
Inventory Execution & Process Administration
Process WSS purchase orders, inventory requests, stock rebalances, and returns for Sourcing materials across assigned accounts enrolled in the Sourcing VMI program.
Monitor key inventory indicators—such as min/max fill rates, stockouts, and order frequency—to identify opportunities for increased stock integration.
Utilize and maintain WSS purchasing software tools (WISE, Trucommerce/Datalliance, and related systems) for item setup, alert resolution, and routine reorders.
Handle credit requests and issuances for defectives, concealed damages, shipping discrepancies, price discrepancies, etc. for Sourcing sold inventory.
Facilitate rebalances and returns for all Sourcing material
Performance Tracking & Continuous Improvement
Monitor purchasing and operational trends across assigned accounts to identify conversion barriers and track progression toward core account benchmarks.
Participate in periodic account reviews to demonstrate the value of Sourcing programs to local company leadership.
Share insights with departmental leadership regarding common opportunistic account needs to help refine network onboarding and conversion strategies.
Other duties as assigned, including occasional overnight travel (up to 10%) as needed.
Competencies for Success
Effectively balance high-volume daily inquires in a fast-paced environment.
Exceptional written and verbal communication skills.
Ability to rapidly learn industry product knowledge.
Analytical and problem-solving mindset.
Minimum Qualifications
Bachelor’s Degree in Business Administration, Supply Chain Management, Industrial Distribution or a related field.
Experience considered in lieu of a degree.
3+ years’ experience of progressive B2B inside sales, account management, or wholesale distribution experience.
Functional understanding of at least one of our core product categories (HVAC, Plumbing, Electrical, PVF, etc).
Proven experience processing purchase orders, handling stock rebalances/returns, resolving credit or pricing discrepancies, and monitoring basic inventory indicators (min/max, fill rates).
Previous experience and proficiency in CRM platforms (e.g. Jira), ERP systems, Microsoft Office, and Google Suites.
Preferred Qualifications
Multi-category product guidance capabilities across HVAC, Plumbing, Electrical, and PVF lines.
Hands-on experience supporting Vendor Managed Inventory (VMI) programs and familiarity with purchasing tools like WISE and Trucommerce/Datalliance.
Demonstrated track record of converting non-core/opportunistic accounts into core partners by driving program utilization and identifying expansion opportunities.

Employment type
Full-time

Work arrangement
No