AGM - Regulatory & Term Management

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Regulatory & Term Compliance
Job Level/ Designation
M2 –AGM
Function / Department
Customer Service
Location
UPE Circle Office
Job Purpose
TERM audit compliance score >99% with timely TERM base & Caf Submission & action on ATR with NFA approval & timely penalty payouts to avoid any late payment impacts
100% Compliance on quality of subscriber verification & Drive RV for -TAFCOP/DIU cases
Timely engagement with TERM office & successful CAG/ TRAI workshop as per timeline
Timely & accurate submission of all reports to Corporate / Circle TERM / Regional TRAI HQ /Auditors
TERM Compliance: Monthly Proactive Corrections- POS, Base Clean UP, Data base & Systemic Corrections. Proactive CAF re-push
eKYC RV for deficient CAFs
Internal Team audit Compliance & finding (Internal Audit + Internal quality audits) 98%+
External audits by Dot, LSA TERM, UIDAI compliance
M-o-M Digital SR targets shared by corporate CS and leaderboard (Target VS