Program Specialist II

Candidates must be able to work in a hybrid capacity from one of our office locations in Troy, MI, or Tempe, AZ.
The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors,
providing advanced consultative support throughout the contingent labor lifecycle. This role expands on the
Program Specialist I responsibilities by proactively identifying process improvements, mentoring junior team
members, and driving supplier performance. The Program Specialist II is expected to manage more complex
requisitions and provide data-driven insights to enhance client satisfaction and operational efficiency.
Essential Functions:
Strategic Client Engagement
• Lead requisition intake sessions with hiring managers, offering consultative guidance on market
trends, rate benchmarking, and talent availability.
• Anticipate client needs and proactively recommend sourcing strategies.
• Build long-term relationships with key client stakeholders to understand evolving business needs.
Process Optimization and Reporting
• Analyze requisition and fulfillment data to identify trends and recommend process improvements.
• Develop and deliver customized reports and dashboards for clients and internal stakeholders.
• Ensure compliance with client-specific policies and procedures.
Supplier and Worker Oversight
• Evaluate supplier performance using KPIs and recommend corrective actions or recognition.
• Lead quarterly business reviews with suppliers.
• Oversee complex worker assignment changes and ensure data integrity across systems.
Mentorship and Team Collaboration
• Provide guidance and support to Program Specialist I team members.
• Share best practices and contribute to training initiatives
• Bachelor’s degree preferred.
• 3-5 years of experience in contingent workforce programs or staffing industry.
• Proven ability to manage complex client relationships and requisitions.
• Advanced Excel and reporting skills; experience with VMS tools and CRM systems.
• Strong presentation and stakeholder management skills

Employment type
Full-time

Work arrangement
Hybrid