Software Support Specialist

Join VitalCaring – Where Your Passion Changes Lives!
Who We Are
Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care.
What Sets Us Apart?
Drive Innovation. Deliver Impact - Join a mission-driven team where your work directly contributes to advancing patient care. As a key player in a forward-thinking healthcare organization, you’ll represent innovative solutions that truly make a difference for patients and families - today and into the future
Make a Meaningful Impact – Help patients and families navigate their healthcare journey with compassion and dignity.
Thrive in a Supportive Team – Work with a team who genuinely care and invest in your success.
Grow Your Career – Take advantage of advanced training, mentorship, and career development opportunities.
Competitive Pay & Benefits – Be rewarded for your dedication and expertise with a compensation package that truly reflects your value. Our benefits are thoughtfully designed to support your well-being—offering the flexibility, security, and resources you need to thrive both at work and in life. We celebrate success at every level, with meaningful recognition for both individual contributions and team achievements.
The Software Support Specialist will triage incoming support issues reported by end users and provide software support and problem resolution for business applications. The primary application that this position will support will be our home health EMR.
Key Responsibilities
Participates in training on all software programs as well as the operational processes used within each program in conjunction with the software.
On-call responsibilities as directed by supervisor.
Participates in and facilitates systems training classes for users on hardware and software used by the agency.
Provides effective and efficient support to local and remote end users.
Communicates with users remotely via email, phone, and web, and internally through one-on-one collaboration, meetings, and workgroups.
Maintains current and up-to-date knowledge of software updates and releases.
Attends or leads meetings and training sessions as required.
Answers phones, takes messages, and handles calls as appropriate.
Completes accurate and timely documentation.
Responsible for testing software functionality prior to upgrades, after delivery of enhancements, following changes to settings/configurations/user permissions, and during issue replication.
Escalates issues to senior members of the support team, supervisor, and/or third-party vendors as necessary, while providing findings about an issue, steps to reproduce it, and any other relevant information.
Responsible for user management within various applications, including provisioning, role/access changes, and password resets.
Responsible for software system configuration and setup as directed by supervisor.
Responsible for documenting enhancement requests and escalating them to senior members of the support team and/or supervisor for submission to third-party vendors.
Designs, plans, organizes, coordinates, and directs IT orientation presentations and training for employees.
Identifies training opportunities and escalates them to training/education personnel.
Provides exceptional end-user customer support for business applications.
Responds to user inquiries regarding software operation and functionality to assist users with how-to guidance and best-practice training and support.
Develops how-to documents and/or user guides for software programs as assigned by supervisor.