Apartment Service Manager

Apartment Service Manager | Windsor at Dogpatch - San Francisco, CA
This site is a mid-rise style apartment community with 263 units on property.
Schedule: Monday - Friday schedule and available to work weekends when needed. Available to be on call once every 4 weeks when fully staffed. Shares on call with Windsor Mission Bay.
This is a temporary role with a potential to become permanent.
Compensation: Our company considers a range of factors including education and experience when determining base compensation.
Hourly: Starting at $36.92- $46.16 per hour, depending on years of experience, tenure, and location. Annual Starting Comp: $72,793 - $96,012.
Bonus: Average bonus potential of 10% annual bonus.
Total Annual Starting Compensation Potential:
$84,472 ($72,793 base + 10% bonus)
$105,613 ($96,012 base + 10% bonus)
Our company considers a range of factors including education and experience when determining base compensation.
Key Responsibilities:
General Maintenance: Perform routine maintenance tasks including plumbing, electrical, HVAC, carpentry, and appliance repairs. Maintain property curb appeal and all pool/spa/fountains.
Work Orders: Complete work orders efficiently and ensure they are closed out within 24 hours. Assign work orders as necessary to team members. The system currently utilized is HappyCo.
Unit Turnover: Prepare vacant units for new residents, including painting, cleaning, and necessary repairs. Work with vendors/contractors to manage the make ready process.
Emergency On-Call Repairs: Respond to emergency maintenance requests and after-hours calls in an on-call rotation. Weekend work is a requirement.
Preventive Maintenance: Conduct regular inspections and preventive maintenance on all equipment and systems (e.g., HVAC, plumbing, electrical, Fire & Life Safety) to ensure proper functioning and to prevent potential issues.
Safety and Compliance: Ensure compliance with all safety regulations and policies. Maintain a clean and safe working environment using proper PPE (Personal Protective Equipment).
Inventory Management: Manage and track inventory of maintenance supplies and equipment. Order supplies, create purchase orders and process invoices.
Record Keeping: Maintain accurate records of maintenance activities, repairs and daily mechanical rounds. Utilize computer, smart phone, and tablet.
Customer Service: Interact with residents in a professional and courteous manner, addressing their concerns promptly and effectively. Support the company’s values and culture. Interact professionally with contractors, vendors, and suppliers.
Team Collaboration: Work closely with the property management team to identify and resolve maintenance issues.
Supervisory Responsibilities:
Strong leadership, create a positive team environment, and maintain a strong sense of morale while being a positive role model