Customer Service Representative

Who We Are:
When you join Traffic Tech, you join a team that keeps the global economy moving – literally.
Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With offices throughout North America, South America, Asia and Europe, the company offers progressive & efficient solutions for moving freight by land, sea, and air.
Your Part in It:
Working out of our Chicago office, we are looking for our next Customer Service Representative. You will be responsible for making sure the movement of freight across North America, or even across the globe, is coordinated and executed successfully according to our customers’ needs.
Your work will support our extensive Operations team and you will communicate thoroughly with other team members and Traffic Tech personnel. This position is a great opportunity to set foot within the extensive logistics’ field.
CUSTOMER SERVICE REPRESENTATIVE
What the Job Entails:
Create and maintain strong customer and vendor relationships
Manage day to day transportation operations including but not limited to: load building, tracking, scheduling shipments, issue resolution, continuous improvement opportunities
Provide weekly coaching in the form of 1 on 1s. Work with Director and Customer Success Manager to implement changes and efficiencies.
Creates and Maintains customer SOPs
Maintain effective and professional communication both internally and externally within a timely manner
Work alongside manager and Customer Success Manager to develop the team & best practices
Serve as an additional escalation with team members and help/coach problem solving techniques
Become an expert on spot quoting opportunities
Work to provide continuous improvements and creative solutions
Assist with cost negotiation on shipments
Collaborate with both carrier and sales teams
Continue to follow standard operating procedures
Reporting – ensuring data is accurate
Organic Growth of Accounts
Ensures afterhours and weekend shipments are setup for success and handles issues as they arise.
LTL experience
Team Lead/Assistant Manager Experience
2 years of Food/bev, retail, CPG – working with previous startups is a promise
Detail oriented
Experience with carriers is a plus – will need to know how to vet carriers and help sell consolidation efforts
What We Are Looking For:
5+ year experience in the logistics, LTL and supply chain industry
High School Diploma/GED
Proficient in Microsoft Office
Display solid organizational skills
Problem solving skills, detail-oriented, high level of multi-tasking skills
Possess professional phone and email mannerisms
Outgoing personality, high energy, flexible
Great attitude and desire to work hard
Team player mentality
Demonstrate strong leadership skills and strategic thinking
Ability to be a coach and mentor to operations reps
What We Offer:
Robust industry with training and mentorship
Career development and advancement opportunities
Full Benefit options, including Medical (Dental & Vision)
Life/AD&D Insurance, Long-term Disability
401(k) matching
Dynamic environment and ‘can-do’ culture
This is a full-time permanent position from Monday to Friday.
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