Technical Lead, Commercial Systems & Salesforce

Looking to join a passionate team dedicated to developing and manufacturing life-saving biopharmaceuticals? Avid Bioservices is a leading clinical and commercial biologics CDMO focused on creating innovative solutions to meet the needs of our clients and improve patient outcomes.
Your Role:
The Technical Lead, Commercial Systems & Salesforce serves as the business owner and technical lead for the commercial technology ecosystem, with primary responsibility for Salesforce CRM. This role partners closely with Business Development, Business Operations, Program Management, Marketing, Finance and IT to ensure commercial processes, data, reporting and system capabilities support organizational growth and operational excellence.
Key Responsibilities:
Salesforce Configuration & Technical Development
Architect and configure scalable Salesforce solutions including:
Custom objects for programs, tech transfer, manufacturing campaigns, and development stages
Complex opportunity structures (multi-phase programs, amendments, change orders)
Automated approval processes for pricing and contracts
Revenue schedules tied to development milestones
Develop and maintain custom solutions using:
Apex classes and triggers
Lightning Web Components (LWC)
SOQL/SOSL
Flow automation
Build and manage integrations with:
ERP systems (e.g., D365)
Contract management platforms
Project management tools
Data warehouses / BI platforms
Marketing automation platforms (Account Engagement/Pardot)
Website forms, event platforms, and lead generation tools
Ensure data integrity across commercial and operational systems.
Business Analysis
Partner with Business Development, Strategic Partnerships, Alliance Management, Marketing, Program Management, and Finance to gather and document business requirements
Support complex CDMO sales processes including:
Revenue forecasting tied to clinical milestones
Translate long-cycle, consultative sales processes into scalable Salesforce workflows.
Develop and maintain ad hoc and one off Excel based analyses and reports, including:
Deal specific revenue, margin, or milestone scenario modeling
Executive, Board, or investor driven commercial analyses not yet systematized in Salesforce
Reconciliation between Salesforce, Finance models, and operational data sources
Partner with stakeholders to determine which recurring ad hoc analyses should be produced into standard dashboards or system reports over time
Optimize lead management processes including lead capture, routing, qualifications, scoring, lifecycle progression, and handoff
Analyze lead source performance, campaign attribution, account engagement, and conversion metrics to identify opportunities for pipeline growth and process improvement
Develop dashboards for:
Pipeline visibility by modality (mAbs, ADCs, bispecifics, etc.)
Forecast accuracy, bookings and capacity demand signals
Account-level performance analytics
Proposal win/loss analytics
Lead generation performance
Marketing-sourced and marketing-influenced pipelines
Lead-to-opportunity conversion rates
Campaign ROI and attribution analysis
Digital engagement metrics across target accounts
Sales and marketing funnel performance
Account-based marketing (ABM) effectiveness