Auto Loan Collections Specialist

Auto Loan Collections Specialist
Professional Financial Services | Charlotte, NC| Full-Time | Onsite
Are you a confident communicator who knows how to turn challenging conversations into positive solutions?
Do you have collections experience and enjoy helping customers find a path forward?
If so, Professional Financial Services may be the place for you!
We’re looking for an Auto Loan Collections Specialist to join our team in Charlotte, NC In this role, you’ll manage delinquent auto-loan accounts, work directly with customers to find appropriate resolutions, and play an important role in protecting both the customer relationship and the company’s interests.
If you bring strong communication skills, persistence, sound judgment, and a customer-focused approach, this could be an excellent opportunity to build your career with a company that invests in its people.
What You’ll Do
As an Auto Loan Collections Specialist, you’ll:
Manage assigned auto-loan accounts through all stages of delinquency, from one day past due through repossession referral and support.
Make high-volume inbound and outbound customer contacts to understand the reason for delinquency and identify appropriate solutions.
Negotiate payment arrangements within established company guidelines and monitor promises to pay.
Maintain accurate and timely documentation of customer contacts, payment arrangements, account changes, complaints, visits, and repossession recommendations.
Use approved skip-tracing and account-research methods to locate customers and update contact information.
Answer customer questions and resolve routine concerns professionally, escalating sensitive or higher-risk matters when appropriate.
Identify accounts that meet established criteria for repossession consideration and make recommendations to the Branch Manager.
Partner with the Remarketing Department by providing necessary account information and documentation for approved repossessions.
Conduct occasional local customer visits when telephone contact has been unsuccessful and an account is approaching repossession referral.
Complete welcome calls with newly opened auto-loan customers to establish relationships, verify contact information, answer questions, and review payment expectations and options.
Provide reque