Live opening · Posted 15 hours ago

Guest Experience Supervisor

The Wills Group · Annapolis, Maryland
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Posted 15 hours ago
CompanyThe Wills Group
LocationAnnapolis, Maryland
SourceJobvite
ListedPosted 15 hours ago

About the role

Description supplied by the original job listing.

Guest Experience Supervisor
Join the Dash In Team as a Front of House Guest Experience Supervisor:
Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team!
Your Role in Creating Remarkable Experiences:
Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates.
Ensure smooth front-of-house operations and provide your team with the tools and resources to deliver outstanding guest experiences.
Proactively interact with guests, addressing their questions and concerns promptly.
Support associates in meeting guest needs efficiently, maintaining a "no wait" experience.
Monitor customer flow and open registers as needed to ensure seamless service.
Uphold Dash In Brand Standards, ensuring high levels of guest engagement, cleanliness, safety, and operational adherence.
Maintain effective communication with the Guest Experience Manager regarding ordering and inventory needs.
Complete assigned tasks as directed by the Guest Experience Manager and Sr. Store Manager.
Qualifications and Experience:

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