Customer Service Representative

We are seeking a Customer Service Representative who will serve customers by providing product and service information and resolve product and service problems in a fast-paced environment. We are looking for a fun hard-working individual who can deliver awesome customer service to our existing customers through Phone, Email and Live Chat.
What You'll Do
Answer customer service calls across multiple storefronts – high-volume
Screen Technical Support calls to ensure Customers are authorized to speak with Technical Support
Respond to customer service emails across multiple storefronts – high-volume
Engage with customers through live chat
Proficiency in using CRM (NetSuite & SalesForce), Microsoft Office Applications & phone system – Strong computer skills are required
Address customer inquiries related to order returns or order issues in a timely, professional manner
Ensure appropriate resolution to any outstanding order issue is completed.
Address internal department inquiries in a timely, professional manner. Ensure appropriate resolution to any outstanding task is completed.
Document and communicate customer issues and/or complaints at the account level.
Process & approve returns (RMAs) & track RMAs in our system with notes & follow-ups with customers or internal departments to see the RMA closes out properly.
Work with FedEx/UPS/Carriers to resolve delivery issue for customer shipments or returns.
Process & approve RMA replacement sales orders when necessary
Project management of our custom product sales orders. Communication with customers by email or by phone in a time sensitive manner about customers artwork, order details, & art proofs. Effectively communicate with our production team to see custom orders are produced to customer specifications
What You'll Need
High School Diploma or GED
Minimum of one years of customer service experience in a Distribution/Warehouse Office Environment
Phone customer service experience required.
NetSuite/SalesForce experience desired
Technology proficient required
Excellent attention to detail – Pride in accuracy of work quality output
Timeliness of work -- Ability to quickly assess customer issue and execute resolution in a timely manner
Strong communication skills written & verbal – Friendly, Professional, Upbeat
Fast-paced, quick-thinking, multi-task
Ability to work independently and in a team environment
Who You Are
We take our guiding values seriously. You should be someone who will:
take action. You respond quickly to customers and seek excellence in everything you do.
build trust. You always act in a customer’s best interest and do what you say you will
think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
make it easy. You find ways to solve problems and bring clarity to complex challenges.
win together.You are inclusive and collaborate to delight the customer and deliver success
Who We Are
Levata. is a high-growth, global provider of technology solutions that unlock the power of a world in motion so modern business can thrive. Founded in 1994, Levata sells, integrates, and supports enterprise mobility and supply chain visibility solutions. The Company’s solution offerings, which include devices, software, services, and supplies, enable organizations to capture and manage data about their assets, people, and transactions. Levata’s solutions improve productivity, provide an elevated customer experience, and drive better customer results. At its core, Levata is uncompromising about customer service, delivering industry leading solutions through its solutions engineering and technical sales teams who collaborate with each customer to build long-term strategic and result-driven relationships.
What We Offer
Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
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