Desktop Support Technician

We are seeking a Desktop Support Technician to work as part of a team of IT professionals who provide in-house technical PC hardware and software support. They work with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows software. In addition, they implement special projects which require researching new technology and solving complex problems.
What You'll Do
Assist personnel with PCs, servers, networks, printers, software, and phones
Package, test, deploy, update, and troubleshoot software
Create and maintain desktop images
Perform routine network and PC installation, and troubleshoot, maintain, and resolve any related problems
Setup new users in our systems
Remove/disable system access for departing employees
Analyze desktop hardware and software processes for efficiency and needs
Document processes and procedures
Coordinate upgrade of desktop equipment and software
Maintain ticketing system for prioritizing tasks
Escalate or delegate issues to other IT members if required
Be the primary point of contact for personnel with any IT question or task
Manage Active Directory and Exchange users and groups
Maintain phone system users, teams, and call flow logic
Grant/revoke access to various internal and external systems
Train personnel on how to best use the different systems and tools
Follow PCI compliance guidelines
What You'll Need
2+ years of IT experience
Technical experience working within: VOIP Phone Systems (Fuze preferred), CRM/ERP (Netsuite preferred), Automated Software Deployment, Virtualization Technologies (VMware, VirtualBox, HyperV), Windows Desktop and Server OS,