Solutions Engineer - Japan

About the Role
We’re seeking a sharp, trusted, and highly autonomous Solutions Engineer to help drive NinjaOne’s expansion into the Japan market.
This is a builder role; an opportunity to shape how we engage customers, scale technical wins, and define what great looks like in pre-sales across Japan. You will own the full technical sales cycle—from discovery and solution design through proof-of-concept and implementation while partnering closely with Account Executives and Partner Managers to influence deal strategy and deliver real-world impact.
This role combines strong pre-sales ownership with post-sales collaboration, ensuring customers are not only won effectively, but set up for long-term success. You will also play a key role in building repeatable processes, technical assets, and feedback loops that help scale NinjaOne’s presence in the region.
Location – Hybrid/ Remote in Tokyo, Japan
What You’ll be Doing
Own the full pre-sales technical experience for enterprise and mid-market accounts in Japan—from discovery through demo, architecture design, and proof-of-concept
Partner closely with Account Executives and Partner Managers to align technical solutions with customer business goals
Deliver high-impact product demonstrations and technical presentations tailored to a range of stakeholders (IT admins through to executives)
Guide customers through evaluation, implementation planning, and best practices to accelerate time-to-value
Collaborate with Customer Success and onboarding teams to ensure successful adoption and long-term outcomes
Support technical validation for RFPs/RFIs and contribute to proposal content where needed
Act as a strategic bridge between Sales, Product, and Engineering—surfacing customer feedback, identifying gaps, and influencing future development
Build and maintain scalable technical assets such as demo environments, playbooks, and reusable content
Represent NinjaOne at customer events, partner engagements, and industry forums in Japan
Contribute to defining processes, playbooks, and best practices as part of a growing regional team
Technical Requirements
Strong proficiency in Windows environments (registry, services, performance troubleshooting)
Working knowledge of Linux and/or macOS systems
Solid understanding of networking fundamentals (DNS, VPNs, firewalls, endpoint security)
Experience with endpoint management, RMM tools, or ITSM platforms
Familiarity with scripting (e.g., PowerShell) is preferred
Comfortable working within complex IT environments and integrating with existing infrastructure
Experience with tools such as Salesforce, Jira, or similar platforms is beneficial
About You
5+ years in a Solutions Engineering, Sales Engineering, or technical consulting role
Strong technical foundation with practical experience in IT operations, systems engineering, or support environments
Able to communicate effectively with both technical and non-technical stakeholders, including senior decision-makers
Customer-focused mindset with strong problem-solving ability and attention to detail