Inside Merchant Growth Specialist

Inside Merchant Growth Specialist
The Inside Merchant Growth Specialist (IMGS) drives same-store sales growth by managing remote merchant relationships, coaching utilization, and maintaining consistent outbound engagement. Success is measured by increased funding activity and predictable portfolio performance.
Essential Duties & Responsibilities
Grow funded volume within assigned merchant portfolio (minimum $25K MoM)
Increase merchant utilization, reactivation, and retention
Build and maintain strong relationships with merchant partners
Proactively identify and address performance or engagement gaps
Coach merchants on sales strategies to increase financing adoption
Monitor trends and intervene to sustain production growth
Execute 65–75 daily outbound calls to drive engagement
Maintain accurate CRM tracking and manage a prioritized pipeline
Minimum Requirements & Qualifications
• Proven Sales Experience: At least one year of inside sales or phone sales experience—you must know how to pick up the phone, engage, and close the deal.
• Consistence is a must: We are looking for business professionals with a consistent work history, verifiable on their resume.
• Ability to perform basic math calculations proficiently
• Ability to multi-task in a fast-paced environment
• Computer literate and able to operate common office machines.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Bilingual applicants are strongly encouraged to apply!
Success Factors
Consistent activity and disciplined outreach
Effective coaching that drives merchant performance
Ownership of portfolio growth and results
Impact
You will play a critical role in driving revenue growth by strengthening merchant partnerships and increasing program utilization.
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.