Partner Support Specialist - Houston

Partner Support Specialist
Join the Team at American First Finance as a Partner Support Specialist! The Partner Support Specialist (PSS) drives same‑store performance and utilization growth within an assigned merchant territory. Success is measured by increased program usage, strong merchant relationships, and consistent portfolio growth.
Essential Duties & Responsibilities
Grow same‑store utilization and funded volume from existing merchant partners
Build and maintain strong, trust‑based merchant relationships
Deliver in‑store and virtual training to drive financing awareness and usage
Conduct regular store visits and outbound calls to support merchant performance
Ensure in‑store marketing is properly displayed and maintained
Respond quickly to merchant needs and coordinate solutions
Maintain accurate CRM activity and manage daily territory schedules
Collaborate with sales leadership and internal support teams
What Success Looks Like
Strong merchant satisfaction and retention
Consistent utilization growth across the portfolio
High energy, accountability, and disciplined execution
Clear ownership of performance outcomes
Minimum Requirements & Qualifications
High energy, excellent organizational skills, and strong integrity.
Bachelor’s degree preferred but not required.
Proven track record of achieving measurable sales goals.
Outstanding face-to-face relationship-building skills.
High sense of urgency and customer service orientation.
Ability to thrive in a fast-paced, results-oriented environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Valid driver’s license and car insurance for regional travel.
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth
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