Call Center Specialist- Digital Experience- Moon Township, PA (Hybrid)

**Candidates must live within a commutable distance to Moon Township, PA, 15108 USA.
STARTING PAY RATE: $20 per hour
Job Objective:
Deliver courteous and professional service to members, supporting Clearview’s digital channels. Handle inquiries through phone, chat, and email, resolve technical issues, and promote products and services that fit members' needs.
Work Schedule:
Initial Training: 6–8 weeks onsite at our Moon location.
Post-Training: Primarily virtual; in-office 1 day per quarter as needed, based on operational needs.
Hours:
Monday–Friday: 7:50 AM – 6:10 PM (rotating shifts)
Rotating Saturdays: 8:45 AM – 2:15 PM
The start date is November 2026.
Qualifications:
High school diploma or equivalent
Minimum six months’ related experience
Call center and digital service experience preferred
Strong analytical, problem-solving, and communication skills
Technical proficiency and adaptability
Knowledge of credit union products/services
Dependable and flexible with scheduling
Key Responsibilities:
Respond to member inquiries via phone, chat, and email in general and specialty queues
Resolve digital service issues and provide technical support
Assist with digital training for new hires as needed
Meet KPIs and call volume goals
Educate members on Clearview’s products and promotions
Stay updated on procedures, promotions, and member trends
Participate in trainings and meetings
Suggest improvements to workflows and member service
Perform additional duties as assigned
Clearview values diversity in its workforce. We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.