Senior Technician, Field Service

Enphase Energy is the fastest growing inverter company in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart, and safe - increasing the energy harvest of solar panels by up to 25 percent. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.
As we continue our exciting growth, we are building teams with highly talented individual contributors and leaders who design, develop, install, and manufacture next generation solar technologies. Our work environment is fast-paced, fun, and full of exciting new projects.
Description:
Enphase is seeking Technical Support Technician to join our Customer Service Organization to provide on-site support to customers of our Storage and Solar products. This role will be responsible to make sure best in class service is provided to customers by working in close coordination with Engineering, Training, Sales, Customer Service, Product Line Management and Facilities.
Responsibilities
Travel is required to cover the area of responsibilities of our customers.
Service of Enphase (internal) PV and Storage systems in area of the Field Service Technician.
Attend customer sites and update Enphase CS with resolution details.
Perform onsite testing and diagnostics of system performance and behavior
Complete solar maintenance reports and paperwork
Complete microinverter maintenance and update Enlighten monitoring system with changes
Utilize relevant tools such as drills, level, square, tape measure, ladders, etc.
Run conduit, copper pipe, flex, and pull wire
Participate in regular safety trainings
Maintain tool management standards
Respond to customer needs promptly; Provide appropriate customer service
Perform other duties as needed or directed
Commits to OH&S Standard Safety procedures, above all else on jobsites
Trains new installers on Enphase best practice installations
Detail Oriented, ability to review designs and develop a job specific BOS
Ability to work independently without oversight
Committed to improving processes and efficiency, while maintaining high workmanship standards
Requirements
5+ years’ experience specific to electrical installations and service
Commercial or Residential Electrical license required EG A grade
Clean Energy Council accreditation – Desired Enphase will arrange for the training if not held
Valid state drivers license