Assistant Service Advisor

National Indoor RV Centers (NIRVC) Assistant Service Advisor is responsible for assisting the Service Advisor in providing exceptional customer service, managing customer inquiries and complaints, and scheduling and coordinating service appointments.
The Assistant Service Advisor also provides support to the Service Technicians, ensuring that they have the necessary parts and resources to complete repairs efficiently.
NIRVC’s Assistant Service Advisor role is a base plus commission role. Average yearly earnings are between $75-80k, and include a $24k base.
Key Responsibilities:
Assist Service Advisor in managing customer inquiries, complaints, and service appointments
Greeting customers in a professional and friendly manner, listen to their concerns and advise them on necessary repairs or services
Schedule and coordinate service appointments, ensuring that the Service Technicians have adequate time and resources to complete repairs
Assist with creating service orders and work orders, entering vehicle and customer information accurately into appropriate systems
Communicate with Service Technicians to ensure they have the necessary parts, tools, and resources to complete repairs efficiently
Follow up with customers to ensure their satisfaction with service and repairs, and address any concerns or issues
Assist in maintaining accurate records of service and repairs, including customer information, parts used, and time spent on repairs
Assist with managing inventory of parts and supplies, ensuring that necessary parts are available for repairs and ordering new parts as needed
Maintain a clean and organized work area, including the service desk, waiting area, and service bays
Comply with company policies and procedures, as well as local, state, and federal regulations governing automotive repair and service
Qualifications:
Previous experience in automotive service or RV service capacity
Strong communication and customer service skills, with the ability to handle inquiries and complaints in a professional and friendly manner
Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively
Familiarity with service software and databases preferred