Mobile Technician Manager

Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Manager, Truck Maintenance - Non-DOT
Management Level
Manager - People Leader
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
Yes, 25% of the time
Work Shift
Variable
Compensation
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
Cox Fleet keeps your fleet moving.
Cox Fleet is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.
Cox Fleet is currently hiring a Mobile Technician Manager to join our Management Team to support the future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!
Duties:
Manage and provide direction to a team of mobile fleet technicians, providing strong, hands-on leadership to drive both people development and business performance in a growing market. Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions.
Establish a high-performance, engaged team culture through ongoing coaching, mentoring, and career development conversations.
Take ownership of market-level performance, including productivity, customer satisfaction, and revenue growth, while identifying and pursuing new service opportunities.
Retrieve, review, and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records to drive continuous improvement and scalable operations.
Act as a local market leader, identifying opportunities to expand customer relationships and improve service penetration within an untapped or developing territory.
Travel to technician and customer locations frequently to help strengthen relationships, ensure quality, and uncover growth opportunities.
Participate in and/or lead regular meetings with market team members across functions such as dispatch, parts, and billing to align operational execution with market growth strategy.
Monitor operations to ensure compliance with administrative, DOT, safety, environmental, and regulatory standards while maintaining operational excellence.
Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service trucks, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively while maintaining operational excellence.
Lead onboarding and ramp-up of new technicians to support market expansion and capacity growth.
Conduct safety audits and Quality Control Inspections (QCIs) to reinforce a strong safety and performance culture.
Assist in the development of and adherence to a monthly budget, with accountability for financial performance and cost management within the market.
Partner with leadership to define and execute market-specific growth strategies, including customer acquisition, retention, and service expansion.
Collaborate with Client Services and sales teams to ensure technicians are fully utilized while maximizing revenue-generating opportunities.
Assign and coordinate work to ensure responsiveness to customer needs and efficient service delivery.
Champion the company’s safety culture by leading meetings and reinforcing adherence to safety processes.
Provide operational guidance to team members, promoting best practices and consistent execution
Serve as a primary liaison between Cox Fleet and our clients, building trust, identifying needs, and delivering tailored solutions.
Facilitate cross-functional communication and problem-solving to support both operational execution and market growth.
Monitor inventory levels and ensure technicians have the resources needed to support scaling operations.
Recruit, interview, and hire technicians to build a strong, capable team aligned with growth objectives.
Work cross-functionally with HR, Parts/Procurement, Fleet Management, IT, and other teams to support business expansion.
Operate a company-issued vehicle to travel within the market.
Performs other duties and responsibilities as assigned.
Requirements
Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and one (1) years’ experience in a related field; or 10 years’ experience in a related field.