CRM Solution Architect

ICF is seeking a well-qualified and experienced Microsoft Dynamics CRM Solution Architect to work in our Corporate Information Technology (CIT) Department. This group collaborates with internal clients to plan, configure, and develop effective and secure information systems to improve performance, increase productivity, and achieve business objectives.
The Solution Architect serves as the primary technical partner to Functional, Business Stakeholders, and Development Teams. This role is responsible for translating business requirements into scalable, secure, and sustainable Dynamics 365 and Power Platform solutions while ensuring alignment with enterprise architecture, reporting, governance, and business objectives.
The ideal candidate is equally comfortable discussing business process transformation with executives and solution architecture with technical teams. Success in this role requires exceptional collaboration, communication, and leadership skills, coupled with deep expertise across Microsoft Dynamics 365, Power Platform, integrations, data architecture, and emerging AI capabilities.
Key Responsibilities:
Act as the technical owner and strategic advisor for the Microsoft Dynamics CRM platform.
Partner with functional and business owners to support, improve and implement enterprise CRM solutions.
Share and advocate for industry best practices (technical and functional solution patterns) retailed to Microsoft Dynamics CRM and Microsoft Power Platform.
Design, test, implement, and support end-to-end CRM solutions, including integration, security, and scalability to meet business objectives.
Maintain technology platform alignment with the Lead to Contract value stream.
Actively participate in the full business development (BD) lifecycle from identifying opportunities to proposal development to contract award.
Proactively engage with both engineers and business stakeholders to ensure project progression.
Basic Qualifications:
B.S. in Computer Science or equivalent technical field required.
7+ years hands-on experience designing, creating, customizing, and configuring Microsoft Dynamics CRM solutions.
5+ years working on projects using Agile SDLC methodology.
5+ years working with Dynamics CRM security roles and application configuration.
5+ years managing Microsoft Power Platform environment.
5+ years implementing scripting solution using PowerShell, Python, .NET/C#, Javascript, or equivalent.
Preferred Skills/Experience:
Experience working with Github Copilot CLI (or equivalent), SQL Server, web servers, Oauth, Microsoft Azure, Microsoft 365, Microsoft Fabric.
Experience using Dynamics CRM Web APIs.
Experience with Dynamics integration with 3rd Party applications (LinkedIn Navigator, Introhive, Marketo and others.
Microsoft Dynamics 365 and/or Power Platform Certification.
Professional Skills:
Excellent written and verbal communication skills including facilitation skills, active listening and ability to explain complex technical concepts into business language.
Builds trusted relationships and fosters effective collaboration across, technical, functional and business teams.
Works well independently and/or as part of a team.
Creates alignment among function and business owners.
Strong analytical, root cause analysis and problem-solving skills.
Self-motivated, ability to work efficiently & productively with minimal direction or guidance and oversight.
Bot and Third-Party Applications
Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance.
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.