Injury Claims Adjuster

Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
Join Us in Tampa and Discover Your Next Career Opportunity
Are you ready to take your claims career to the next level?
We're inviting experienced claims professionals to visit our Tampa Commerce Park campus on Friday, November 6 for an exclusive opportunity to explore a career as an Injury Adjuster.
During your visit, you'll:
Tour our Tampa workplace and meet the team
Learn about our award-winning culture and employee benefits
Connect with leaders and injury professionals who make a difference every day
Gain insight into the Injury Adjuster career path and opportunities for growth
Experience firsthand what it's like to build a meaningful career helping members when they need us most
Make an Impact Every Day
As an Injury Adjuster, you'll do more than manage claims. You'll help people navigate some of the most challenging moments in their lives. You'll investigate claims, evaluate liability, negotiate fair resolutions, and provide compassionate guidance throughout the claims process.
If you enjoy solving complex problems, advocating for fair outcomes, and delivering exceptional service, this could be the perfect next step in your career.
Why Join Us?
Competitive compensation
Hybrid work environment with in-office collaboration three days per week
Career development and advancement opportunities
Supportive team culture focused on service and excellence
Meaningful work helping members through difficult situations
Don't miss this opportunity to see our Tampa campus, meet the team, and learn how you can make an impact as an Injury Adjuster.
What you'll do:
Investigate and adjust non-attorney represented soft tissue bodily injury claims and associated auto physical damage claims.
Confirm coverage and make coverage determinations in accordance with policy provisions and applicable regulations.
Investigate accident details and determine legal liability.
Evaluate damages, negotiate settlements, and resolve claims within established authority guidelines.
Maintain clear and accurate documentation of investigations, evaluations, negotiations, and claim resolutions.
Provide members with guidance, advice, and clear expectations regarding the claims process and next steps.
Deliver a concierge-level member experience through proactive communication and compassionate service.
Collaborate with teammates and business partners to resolve issues and identify matters requiring escalation.
Partner with vendors and internal stakeholders to facilitate efficient claim resolution.
Support catastrophe operations and workload surge events when needed.
Adhere to risk management, compliance, and regulatory requirements.
What you have:
High School Diploma or GED.
At least 1 year of injury adjusting or auto liability adjusting experience, including highly complex vehicle physical damage claims such as: Multi-vehicle accidents Non-owned vehicle claims Total loss claims
Working knowledge of auto claims handling, insurance contracts, and applicable state laws and regulations.
Ability to obtain and maintain required insurance adjuster licensing within 90 days of hire.
What sets you apart:
2+ years of Auto Liability or Casualty Adjusting experience, including complex or multi-vehicle liability claims.
1+ year of auto physical damage or total loss experience.
Ongoing professional development focused on the insurance industry.
Bachelor's degree or higher.
Military experience or military spouse/domestic partner affiliation.
Compensation Range: The salary range for this position is: $57,970 - $103,870.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)
Don’t wait. Apply today and take the first step toward your next career opportunity!
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.