Operations Supervisor - Fillmore Miami Beach

Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
Operations Supervisor will oversee the operations staff in-venue and support the operations manager in whatever tasks necessary and uphold Live Nation policies.
WHAT THIS ROLE WILL DO
Works directly with the Ops Manager to perform day of show duties
Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
Work through and correct guest concerns and complaints regarding security and customer service-related situations
Follow up with Security and Guest Services teams to ensure that service standards are met
Perform opening/running/closing duties according to Live Nation policy
Inform guests of venue amenities & make recommendations
Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
Suggestive selling of all venue products and services when applicable
Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
Create pre-shift sheet and relay information from management directly to staff
Turn in all lost and found articles to Box Office
Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas
Leads all pre-shift meetings prior to start of shift
Communicate to M.O.D. any issues that guests or team members may have
Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
Responsible for completing incident reports and collecting witness statements
Assist MOD with all ejection logs and incident reports
Required to work Special Events that are scheduled throughout the venue
WHAT THIS PERSON WILL BRING
Required:
Responsible Alcohol Awareness Training Certification or Equivalent
Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
Skills in guest relations/staff relations- Assessing and anticipating special needs of guests
Prioritization of duties and effective communication skills
Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
Read guests in order to anticipate their needs
Turn potentially negative situations into positive ones
Communicate well with team members and managers and foster an atmosphere of unity and camaraderie
Special requirements (State Security Licensing or equivalent certificate)
High School Diploma required
Preferred:
Experience in a live music environment
College diploma in related field
Physical Demands/Working Environment:
Working environment is fast-paced, often loud and stressful
Position requires extended periods of prolonged standing and working on your feet
Must be able to lift or move up to 40 lbs using proper lifting techniques
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.