Business Analyst – Operational Systems & Strategic Initiatives - CIBMTR

Summary
The Business Analyst serves as a strategic partner to the Director of Operational Systems Strategy & Integration, analyzing business processes, identifying improvement opportunities, and supporting the successful execution of operational systems and process improvement initiatives across Center for International Blood and Marrow Transplant Research (CIBMTR). Working with stakeholders across Clinical Research, Data Operations, Statistical Operations, Project Management, Information Technology, and business teams, the position translates organizational priorities into scalable processes, business requirements, and actionable solutions. The role facilitates process mapping and requirements sessions, drives cross-functional alignment, and helps ensure business processes and system capabilities remain aligned. Success in this role requires strong analytical skills, a systems-thinking mindset, and the ability to influence stakeholders across a complex organizational environment.
Primary Responsibilities
Business Process Analysis & Optimization
Analyze current-state operational workflows and identify opportunities to improve efficiency, quality, scalability, and effectiveness.
Facilitate process mapping sessions and document current-state and future-state business processes.
Identify process gaps, redundancies, bottlenecks, and opportunities for standardization.
Develop recommendations that improve operational performance and support strategic objectives.
Support continuous improvement initiatives across operational and data-related functions.
Strategic Initiative Support
Partner with the Director to support execution of strategic operational systems initiatives.
Translate business objectives into project scope, requirements, and implementation plans.
Track action items, dependencies, risks, and decisions across multiple initiatives.
Support prioritization of initiatives based on organizational value, complexity, and resource requirements.
Contribute to the development of operational roadmaps and business cases.
Requirements Gathering & Solution Design
Elicit, document, and validate business requirements from diverse stakeholder groups.
Facilitate stakeholder workshops, interviews, and requirements sessions.
Create business requirements documents, user stories, use cases, process models, workflows, and functional specifications.
Collaborate with Information Technology teams to ensure business needs are accurately represented in system solutions.
Support solution evaluation, testing, and implementation activities.
Cross-Functional Collaboration
Serve as a liaison between operational teams and technology teams.
Facilitate communication among Data Operations, Statistical Operations, Information Technology, Project Management, and leadership stakeholders.
Build consensus among diverse stakeholder groups.
Ensure alignment between business processes and system capabilities.
Data & Operational Analysis
Analyze operational performance metrics and identify opportunities for improvement.
Assist with development of dashboards, performance reporting, and operational metrics.
Support data-driven decision-making through analysis and reporting.
Evaluate the impacts of proposed process and system changes.
Change Management & Adoption
Support organizational readiness activities for process and system changes.
Assist with stakeholder engagement and communication planning.
Develop business process documentation and training materials.
Help drive adoption of new workflows, systems, and operational practices.
Knowledge – Skills – Abilities
Knowledge
Business process analysis and process improvement methodologies (e.g., Lean, Six Sigma).
Requirements elicitation and documentation practices, including business requirements documents, user stories, use cases, and functional specifications.
Agile project methodologies.
Operational metrics, performance reporting, and dashboards.
Healthcare, biomedical research, registry operations, clinical research, or data-driven organizations (preferred).
Skills
Process mapping using Visio or similar tools.
Facilitation of workshops, interviews, requirements sessions, and decision-making discussions.
Excellent written and verbal communication.
Strong analytical, organizational, and problem-solving skills.
Development of process documentation and training materials.
Abilities
Connect organizational objectives to operational improvements (strategic thinking).
Understand relationships between processes, systems, people, and data (systems thinking).
Identify inefficiencies and design scalable solutions.
Use data and facts to identify problems and recommend solutions.
Build trust, alignment, and consensus across teams and organizational levels.
Work effectively with both business and technical teams.
Manage multiple priorities in a complex environment.
Lead adoption of new processes and ways of working.
Qualifications
Appropriate experience may be substituted for education on an equivalent basis.
Minimum Required Education: Bachelor’s degree
Minimum Required Experience: 5 year’s
Preferred Education: Master’s degree in business administration, Information Systems, Healthcare Administration, Public Health, Business Analytics, or a related field
Preferred Experience: 5 years of business analyst experience supporting operational, technology, or process improvement initiatives, including business process analysis and requirements gathering. Experience in healthcare, biomedical research, registry operations, clinical research, or data-driven organizations; supporting enterprise systems implementations or systems integration efforts; working with Agile methodologies; and working with operational metrics, reporting, and dashboards
Preferred Certification/Licensure(s): CBAP, CCBA, Lean Six Sigma, or related certification
Physical Requirements
Work requires occasionally lifting moderate weight materials, standing, or walking continuously.
Work Environment
Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.
Sensory Acuity
Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects. #LI-NK1
Why MCW?
Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
403B Retirement Package
Competitive Vacation and Paid Holidays offered
Tuition Reimbursement
Paid Parental Leave
Employee & Family Assistance Program (EFAP)
Pet Insurance
On campus Fitness Facility, offering onsite classes
Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.
For a brief overview of our benefits see: Benefits Overview
For a full list of positions see: MCW Careers
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