Academic Success Advisor, Online Business Programs

IMPORTANT APPLICATION INSTRUCTIONS:
Upload Resume or Curriculum Vitae for automatic population of information to the application.
The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
In the “My Experience” section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.
Note: If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.
Job Description
SUMMARY
Reporting to the Assistant Director of Academic Advising, the Academic Success Advisor, Online Business Programs provides academic advising and ongoing academic success support to an assigned caseload of students enrolled in the Feliciano School of Business (SBUS) online programs. The advisor supports students from initial enrollment through graduation by utilizing academic planning strategies, proactive outreach, and individualized coaching.
The advisor also collaborates with the Ellyn A. McColgan Student Services Center, Montclair Unbound, faculty, and University offices to address barriers to academic progress and continued enrollment. The position serves students with varied educational backgrounds and responsibilities, including adult learners, transfer students, and students returning to college.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Provide academic advising on course selection, registration, degree requirements, prerequisites, and graduation planning for an assigned online student caseload.
Assist in the development and updating of academic plans that reflect students’ degree progress, goals, and responsibilities; communicate changes in curriculum and academic policies.
Support incoming and transfer students through onboarding and initial registration; explain how evaluated transfer credits apply to their programs and coordinate questions with appropriate offices.
Assist in outreach at key points in the term, including registration deadlines; follow up with nonregistered students and those considering stopping out.
Monitor academic progress and respond to faculty referrals and academic alerts; help students on probation or with conditional admission requirements develop improvement plans.
Advocate for online students navigating university services; coordinate with Admissions, Red Hawk Central, the Registrar, and other offices to resolve barriers to academic progress.
Refer students to tutoring, accessibility services, counseling, career development, and other resources; follow up when unresolved concerns affect continued enrollment.
Deliver virtual advising and communications; help students navigate online learning resources and refer technical issues to appropriate support staff.
Maintain accurate advising notes, outreach records, and follow-up plans in Banner, Degree Works, Navigate, Workday Student and other approved systems; protect student information.
Participate in SBUS Career Fairs, Open Houses, On-campus recruitment, New Student Orientations, Transfer Orientations, Accepted Students Days, Campus to Career Transitions events, Commencements and other events as requested.
Assist in the development of virtual orientation activities, workshops, and accessible advising resources tailored to online students.
Collaborate with Unbound staff, faculty, and academic support colleagues to coordinate services and contribute to improvements in online student support.
Assist in the analysis of caseload progress, registration, and engagement with support services; assist in preparation of reports and recommend improvements based on student needs and outcomes.
Participate in recruitment, orientation, and engagement activities relevant to online programs, along with Business School meetings, committees, and other events as assigned.
Maintain current knowledge of online advising and academic coaching practices. Perform other duties as assigned.
Perform other duties as assigned.
Management retains the right to add or change job duties at any time.
QUALIFICATIONS
REQUIRED:
Master’s degree from an accredited college or university.
A minimum of two years of experience working in a higher education setting or similar organization.
Ability to interpret academic requirements and university policies and provide individualized guidance to students from diverse backgrounds.
Strong interpersonal, written, and virtual communication skills and ability to build effective relationships with students and campus partners.
Ability to use student information systems and virtual communication tools, maintain accurate records, and use data to guide outreach and follow-up.
Excellent organizational skills; ability to manage a caseload, prioritize responsibilities, and work independently and collaboratively.
Ability to work periodic evening and weekend hours to support students and program activities.
PREFERRED:
Experience supporting online, adult, transfer, or returning college students.
Experience with academic coaching, proactive outreach, and retention initiatives; understanding of student development theory.
Familiarity with business curricula, online learning platforms, Banner, Degree Works, Navigate and Workday Student.
PROCEDURE FOR CANDIDACY
Applicants should include a resume and cover letter describing how their background, skills and education match the needs of the University. When applying, please take a moment to carefully read and follow the steps in the application instructions.
Salary Range
$66,067.40-$72,679.50 Annual
The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For further details, please visit: https://www.montclair.edu/human-resources/benefits/
Montclair State University considers factors such as, but not limited to, scope and responsibilities of the position, candidate’s relevant work experience, education, skills, and internal equity, when extending an offer.
Salary offers for internal employees who are part of a collective bargaining unit (CBU) and are applying to a position that is within a CBU will be determined in accordance with contractual provisions.
Department
Feliciano School of Business/Academic Services
Position Type
Professional - Non-Faculty
Contact Information:
For questions or concerns, please contact Human Resources' Workday Recruiting Support at 973-655-5000 (Option 2), or email talent@montclair.edu.
Inclusion Statement
Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged, committed to democracy, and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.
EEO/AA Statement
Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.
Additional information can be found on the website at
www.montclair.edu/human-resources/about-us/eo-aa-and-diversity/