Executive Assistant and Operations Manager

Turner & Townsend is seeking a highly organized, proactive, and business-focused Executive Assistant & Operations Manager to support senior leadership while overseeing key operational, governance, compliance, and administrative functions across the business.
This role serves as a trusted partner to leadership, ensuring priorities are effectively managed, business operations run efficiently, and governance, risk, and client care activities are coordinated and tracked.
Key Responsibilities:
Executive Support
Provide proactive administrative support to senior leadership, including complex calendar management, meeting coordination, and travel planning.
Anticipate priorities, identify potential issues, and take action to ensure effective execution of leadership objectives.
Prepare briefing materials, presentations, reports, and executive communications.
Plan and coordinate leadership, management, governance, and board meetings.
Develop agendas, meeting materials, decision logs, action registers, and follow-up reports.
Coordinate domestic and international travel arrangements and itineraries.
Manage confidential and sensitive business information with discretion and professionalism.
Serve as a key point of contact between leadership and internal and external stakeholders.
Operations & Business Management
Coordinate operational activities to support business priorities and strategic objectives.
Establish and maintain operational processes, procedures, and documentation.
Track strategic initiatives, actions, and leadership commitments to ensure timely completion.
Maintain operational records and reporting systems.
Develop and maintain dashboards, trackers, and reporting tools for leadership teams.
Produce regular reports related to operational performance, compliance activities, risk management, governance actions, and client care initiatives.
Coordinate client care and satisfaction tracking activities.
Maintain client action logs and monitor follow-through on commitments and improvement actions.
Governance, Compliance & Risk Management
Maintain oversight of action items and accountability tracking across leadership teams.
Support annual planning cycles, business reviews, and strategic planning activities.
Support the implementation and maintenance of compliance programs, internal controls, and business policies.
Maintain risk registers and monitor mitigation actions in partnership with leadership teams.
Assist with audit preparation, policy reviews, governance reporting requirements, and business continuity activities.
Monitor business risks, issues, and escalation items, ensuring appropriate visibility and follow-through.
Ensure adherence to company policies, regulatory requirements, and client governance expectations.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
Minimum of 5 years' experience supporting senior executives, business leaders, or operational functions.
Demonstrated experience coordinating governance, compliance, risk management, or business operations activities.
Exceptional organizational, communication, stakeholder management, and problem-solving skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Advanced proficiency with Microsoft 365 applications including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
Success Measures
Effective support of senior leadership and strategic priorities.
Timely execution of leadership actions, governance activities, and business initiatives.
Strong compliance and risk management oversight.
Accurate and timely management reporting.
Effective client care tracking and follow-through.
Stakeholder satisfaction and operational excellence.

Employment type
Full-time

Work arrangement
Hybrid