Senior Manager, Medical Information - Rare Tumors and Oncology

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United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
Your Role
As Sr. Manager of Medical Information, you will be responsible for the effective management, growth, and audit readiness of the Medical Information Contact Center for the US and Canada, including the timely and compliant processing of all Medical Information Inquiries, with primary focus on rare tumors and oncology therapeutic areas
You will also be accountable for the development and maintenance of Medical Information content to respond to customer inquiries, with primary focus on rare tumors and oncology therapeutic areas. As well as for digital content development and for ensuring the ongoing functionality and performance of the US and Canadian Medical websites
Key Accountabilities
Operations:
Medical Information Inquiry and Content Management (70%)
Serves as a therapeutic area lead and subject matter expert for US and Canadian Medical Information inquiry handling, with primary focus on rare tumors and oncology therapeutic areas
Provides guidance to the Medical Information Contact Center to ensure accurate, scientifically balanced, and timely responses to US and Canadian Medical Information inquiries
Ensures the appropriate handling and reporting of adverse events and product complaints, according to company SOPs, and the timely creation of accurate and scientifically balanced responses to unsolicited medical information inquiries
Leads the development and updating of US and Canadian Medical Information response documents and FAQs, in collaboration with Global and US cross-functional partners
Ensures that congress presentations and publications are uploaded to the Medical Information system
Assists in the development and update of AMCP dossiers
Develops and provides training to Contact Center, Field Medical, and Field Commercial teams to ensure accurate, timely, and compliant handling of unsolicited medical inquiries
Performs quality assurance checks of Medical Information cases
Addresses internal stakeholder questions and project support requests
Supports Medical booth coverage at relevant congresses as needed
Serves as a key contributor to the Medical Information insights report and leverages findings to shape and guide Medical initiatives
Helps maintain US and Canadian Medical Information in a state of audit readiness and supports audits and inspections
Interfaces with healthcare professionals, consumers/patients, industry organizations (e.g., PhactMI, PVN-MI Canada, DIA), medical and scientific communications organizations, and other related entities to optimize the compliant communications of scientific data
Follows regulatory guidelines and SOPs pertaining to Medical Information, documentation, and dissemination of information
Other tasks, as assigned
Digital Medical Content Development (30%)
Assists in the identification, evaluation, creation, review, implementation, and renewal of digital medical content, including content published on the HCP-facing US and Canadian Medical websites and the US Patient and Caregiver Medical website
Responsible for development and submission of Medical website content for Medical-Legal-Regulatory (MLR) review, in collaboration with Medical Excellence and information technology teams as well as external vendors
Acts as a material owner in the electronic review system for digital medical content that requires MLR review
Supports the timely upload and searchability of congress presentations, publication links, and other digital content on the Medical websites
Ensures that Medical content is optimized with relevant keywords in the meta-data to enhance retrievability for external customers, including availability of Medical Information response documents on the website in response to appropriate search queries
Assists in advancing Medical Affairs digital assets, artificial intelligence-based enhancements, and other innovations, as appropriate