Subaru Customer Support Specialist

Customer Service Specialist (CSS)
Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.
A Customer Service Specialist will assist major automotive dealerships in communicating to consumers. Our ideal candidate will have excellent customer and client service skills, organizational skills and great attention to detail.
With numerous opportunities for growth after a year in this role, this role is ideal for recent college grads looking to start their career in the marketing and communications field.
This is a full-time position. The first two days are in person then after that this position is fully remote. In addition to our phenomenal health benefits, we offer paid holidays, generous paid time off (PTO) and other employee perks.
Role and Responsibilities
Build relationships with clients and dealers remotely via phone
Phone and email customer support communication
Capture lead information
Draw key insights from analytics
Execute client’s vision process
Manage a multitude of tasks in a timely fashion
Provide feedback on program improvements
Assist in any additional ad hoc projects
Desired Skills and Experience
Strong communication skills, proper phone and email etiquette
The ability to work independently but also as a team player
Time management and superior organizational skills
Qualifications
<1 years of relevant industry experience
If a recent grad, relevant experience in an internship or campus club/organization
Bachelor's degree required
Previous customer service experience
Experience working with various computer programs
Shift Digital participates in eVerify
EOE