Senior Operations Manager

Senior Operations Manager
Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking an Operations Manager to join our Mid Atlantic North management team. You will be responsible for all operations work, out of the Glen Burnie, MD location and will focus on recruitment and management of incoming Environmental Specialists.
This role provides direct support to Senior Management in fulfilling the mission statement as well as direct support, mentoring and coaching of individual Environmental Specialists. A significant portion of time is dedicated to evaluating the performance, compliance, and safety aspects of the services we provide to our clients. This job requires full-time management and creativity to complete all tasks identified below.
Triumvirate provides leading institutions in the higher education, life sciences, healthcare, and industrial sectors with diverse services and advice to assist them with compliance management. At Triumvirate, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.
This position reports to the Assistant General Manager.
Essential responsibilities:
Employee Management
Using the Environmental Specialist Advancement Program, work with your direct reports on their professional development and assist them in meeting, and exceeding, the competencies at each level of the program. Promote your direct reports through the program and transition to their next direct supervisor within the agreed upon timeline.
Assist in the evaluation of Environmental Specialist’s advancement and provide follow-up field training where weaknesses have been identified. This could include administering verbal or written warnings when managed personnel fail to comply with job functions/requirements.
Participate in Triumvirate’s COMPASS manager training, allowing you to develop the skill sets necessary to be a highly functioning and successful manager.
Directly supervise a select number of Environmental Specialists and Material Handlers within Lab and Onsite Support Services.
Develop goals with your staff, help track and motivate them to complete these goals within monthly Manager 1-1s.
Identify individual strengths of direct reports and set them up with the tools to succeed in environments conducive to their growth and efforts.
Develop and present trainings to Environmental Specialist and Material Handlers.
Presenter for Yearlong onboarding cohorts.
Provide technical, procedural, safety and cultural guidance resource for direct reports (Onsite Support and Lab Services).
Run the biweekly ES meetings.
Aid in orientation of new hires and the resource ordering (laptops, ipads, uniforms etc).
Run the ROPE program.
Work with Account Managers on job scopes, startups, or pre-huddle job meetings.
Attend Monthly Account Meetings and drive client specific deliverables or supply ordering.
Identify how employees interact with specific clients to predict success when positions open elsewhere.
Be experienced in managing large teams of individuals at various stages of the Environmental Specialist Advancement Program.
Communicate and collaborate with the niche staff to anticipate staffing needs and work with niche operations managers to find the best fit.
Work with your direct reports to develop and implement their customer service skills at their client’s site(s), ensuring delivery of the highest quality customer service.
Develop your knowledge of Triumvirate’s client niches, allowing you to more effectively manage your team as they work within multiple niches. Be a service level resource for clients and Account Managers.
Understand Federal and State level regulations to ensure program quality and compliance on Lab Service Jobs and Onsite Support Accounts.
Drive the WOW by supporting your staff and helping them to receive WOWs from employees and clientele.
Safety and Quality Control
Drive quality and employee engagement through site visit program, including staff site visits, tracking of all visits and participating in site visit program.
Create a culture of safety by driving the STOP audit program, collaborating with the ETSC team and attending all safety meetings.
Provide support and leadership to the operational schedule to help lead our teams and provide onsite training, mentoring, and guidance to our field teams.
Recruitment